Black & Blue Reviews Summary

Service

Pros:

• "The staff were lovely & very apologetic."
• "The staff were lovely and very welcoming and in my opinion made the whole experience perfect, from laughing and joking with us, to being very professional when needed."
• "The waitresses were very friendly and personable. Not robotic at all."
• "Staff were polite, friendly and didn't leave you waiting too long."
• "The staff were polite and lovely."
• "Our waitresses Perla and Barbara were so professional whilst remaining courteously warm and friendly that we were talking like old friends within 15 minutes."
• "The staff are great and have a really fun sense of humour. 😊"

Cons:

• "However, the service was slow, waitresses were chatting while we were waiting for a drink."
• "Service levels are exceedingly poor."
• "Service was fast but too fast no care or attention but polite."
• "However, service was terrible - food came quickly, but it took 45 minutes from the time they took our dirty dishes before someone would bring us a check."
• "Food was fine but service was a disaster."
• "Initially they were attentive and came over regularly but this started to slip during our visit."
• "Service was at times... pushy and unhelpful."

Food Quality

Pros:

• "Food is fantastic. Fillet steak was beautiful."
• "The food was good, and the restaurant had a nice, relaxed atmosphere."
• "Really enjoyed he food here, starters was good and the steak was cooked perfectly how I asked for it medium rare."
• "Our dessert experience at this restaurant was superb."
• "Delicious steak frites and pesto chicken."
• "The food (we had the steak) was perfect for all four of us."
• "The food was amazing, especially the steak which was done to perfection, the cocktails were also excellent."

Cons:

• "Consistently awful malbec. Stick to the French reds ;)"
• "Good meal but not a great amount of flavor."
• "The steak was a good size but undercooked for a medium-rare was more like blue in the middle the majority of it was gristle and fat."
• "The portion was quite modest, which led me to ordering a second portion."
• "The meat was pretty much tasteless, no seasoning at all."
• "Tiny quantities, incorrectly cooked, and poor tasting for the price. The steak was inexplicably a small, well-done ball."
• "The bbq ribs tasted like the ribs were cooked without seasoning & then they just threw the sauce on top. My beef burger was also very bland & dry."

Atmosphere

Pros:

• "Perfect location for a day out in London!"
• "The restaurant was very nice and had a nice atmosphere."
• "The atmosphere is amazing, wonderful decor and light."
• "A large cavernous place and still with ambience."
• "Really nice atmospheric surroundings with the occasional rumble of trains above. But more importantly, one of the best steaks I've had for a long time."
• "Fab and funky terrace. Perfect for taking in the hustle and bustle of the Borough market patrons."
• "The venue is so airy open and bright, Wonderful for a sunny afternoon lunch."

Cons:

• "Noisy when trains pass overhead all the time."
• "It's Christmas so it was very busy, the service was not urgent and it was very noisy."
• "Later in the evening the music became quite intrusive."
• "No atmosphere, terrible staff (the place was empty on a Monday night and they wouldn't let us switch tables to one of the many empty booths)."
• "The pub smells horrid and isn't very clean."
• "So rude the staff are."
• "It was a busy day but service still felt a little inattentive."

Value

Pros:

• "For 4 3course meals with 2 cocktails each worked out to be £55 a head. Very much worth the money and in my opinion that's cheap considering were in London!"
• "For a restaurant which is more expensive to dine at than others, the cost of my two-course set lunch didn't hurt my wallet as much as I thought it would."
• "Small but good menu, and 2 courses for £19 gave some nice combos and we were all delighted with our choices."
• "Full menu is a bit pricey but early evening specials make it more affordable."
• "The bill was not too expensive for two mains, a starter and a pudding, plus two bottles of beer."
• "Excellent value Steak Frites at £15. Good quality cuts, cooked how you like them."
• "You absolutely cannot beat the price of what we we experienced tonight."

Cons:

• "Expensive (overpriced for the quality they offer)."
• "Price was bit more than expected compared to the quality you get in higher end steakhouses."
• "Over priced for what you get. Overall the food was ok, but my medium rare steak was more like rare, the sauce portion was barely enough for a quarter of the steak ordered and I opted for the add king prawn option at an extra £4 and got 1 prawn."
• "Ribeye steak not very tasty and at £32 rather pricey even for London."
• "Food is genuinely nice - but boy is it overpriced!"
• "Too expensive for the quality/quantity."
• "The food was ok, but overpriced. Not unexpected."