Gayways Ltd Reviews Summary

Customer Service

Pros:

• "Staff do not make you feel rushed. They were very patient and helpful with my numerous questions."
• "The guys working here are very helpful and provide companies like myself the best prices and advise on machinery and parts."
• "Staff at Gayways are excellent which detailed knowledge and experience."
• "Always a pleasure to do business with this firm."
• "The staff are friendly and really go the extra mile for you."
• "Customer service is very very good. Staff working at this store are helpful and happy to answer all questions."
• "Always found the staff good helpful and honest."

Cons:

• "False job, no refund given and a bunch of lies in the response."
• "You gave the battery to some other client, leaving me with no other choice than spending another £45 to buy the AP300.....you have DISHONEST practices, and you definitely do NOT respect customers."
• "The final bill was extortionate."
• "They also lost my cable so I can’t even plug my mower in."
• "Gayways has still not delivered the lawnmowers that I bought and paid for through eBay and still deny selling them to me."
• "DO NOT USE. Took £20 just to tell me my Lawnmower needed a new battery which I already knew."
• "This company is a disgrace. My brother still has not received item and as you can see, no response to his review."

Product Quality

Pros:

• "What a FANTASTIC shop for garden power tools."
• "Has STIHL tools which are superb in efficiency and quality."
• "A true representation of a garden machinery dealership."
• "Ordered a BGA85 blower from Gayways. Brilliant machine, a game changer from petrol."
• "Great selection of tools with all accessories."
• "Amazing choice of quality tools and machinery with top notch accessories to go with them."
• "I am very happy with the quality of the equipment."

Cons:

• "Raj quickly dismissed the Flymo as a £50 toy that is not worth their £85/hour labour charge."
• "Got a call a week or two later to say it's not repairable and isn't covered under warranty so to come and pick it up."
• "I paid to have a Mantis Rotavator repaired and serviced... took it home and found that it had exactly the same fault."
• "The manager refused to check my STIHL hedge trimmer under the manufacture warranty as it wasn’t purchased from their store."
• "Seller caused bad reputation to stihl products - he sold to me chainsaw with fake chain."
• "I have used the lawnmower once since the repair and the original fault is still present."
• "I was sold a gas fire heater by gayways which failed its safety test."

Repair & Service

Pros:

• "Wonderful servicing on my Mountfield mower... Professional company, will visit again."
• "Great repair service as always on my lawnmower."
• "Brilliant service and repairs on my pro Honda lawnmower."
• "Fantastic rebuild on my Honda engine from Gayways workshop."
• "Gayways collected and delivered back in good time for my last cut for the season."
• "The Viking lawnmower has performed to above expectations."
• "VERY IMPRESSED! Picked up generator few weeks back from service. Generator was perfect all the way without issues."