Cardoc Reviews Summary

Customer Service

Pros:

• "Great customer service for a recent MOT. They came and picked the car up on time, carried out the MOT test and dropped it back on the same day."
• "Customer service is excellent, quick to replay on email, and really friendly over the phone."
• "The staff were lovely and the man on reception who I assume was the manager was the friendliest man."
• "Paul is super helpful, gives clear advice and communicates well; first rate customer service all around!"
• "The team provide great customer service that is both professional and trustworthy."
• "Some of the best customer service I have experienced in an industry where it is not usually associated."
• "Great customer service nice chill out area."

Cons:

• "Service was decent and professional but at £210 + the lie told via email, better off going to your main dealer."
• "I have emailed but did not receive a response."
• "Website says to fill out enquiry for to get the free clutch test. I wasn't offered this but straight away told £144 for a diagnostic test... the website is misleading and when I replied to the email saying about the free clutch test there was no response."

Professionalism and Quality of Work

Pros:

• "Work carried out on my BMW completed to the highest quality."
• "They are professional, friendly and efficient."
• "Professional team, great communication."
• "Very professional team."
• "The work was carried out to a very high standard and I cannot recommend Paul and his team highly enough."
• "Quality of work has always been spot on."
• "Work is of a high standard and very transparent."

Cons:

• "They had missed the very fundamental problem of a blown cylinder head gasket."
• "When I told them that they didn't check the car even though I pointed out the problem spot, they become aggressive and spoke badly to me."
• "I had all sorts of problems with the car's performance not too long after posting and feel people should know that my experience was not as perfect as it initially seemed."

Value and Cost

Pros:

• "They are very good at giving accurate estimates both in terms of costs and how long things will take."
• "The prices are always less than I expect, certainly much better than a dealer, and the service is always excellent."
• "They don't charge extortionate prices like some places."
• "They were very good value for the cost of repairs, which I'm knowledgeable on from friends in the trade."
• "Their prices are very competitive and they will give you an honest report."
• "Great value for money and honesty."
• "Good value for money and the courtesy car and wash and valet service also made the whole experience very impressive and encouraging."

Cons:

• "They are a little pricey, but you cannot put a price on good quality work or excellent customer service."
• "From my limited experience I'd say they're not the cheapest in town, but this is more than made up for by great service and reliability."
• "Slightly more expensive compared to other garages."
• "The only thing I'd say is they were a little more expensive for the brake fluid change in comparison to nearby competitors (by roughly £20)."
• "Not cheap, probably could have hunted around and paid a bit less elsewhere, but a fair price for a really trouble free, professional and relaxing experience."
• "Prices were a little challenging."
• "The only thing with Cardoc is that they are on the more expensive side of parts and services."