Chapel Brook Brewers Fayre Reviews Summary

Service

Pros:

• "Staff behind bar and on tills were polite and were on the ball in knowledge of menu, they carried out the job to the very highest standard."
• "The staff were lovely, the Santa was exceptional, friendly and great with the grandchildren."
• "Staff are lovely, friendly and efficient."
• "The staff are always ready to help and are always cheerful."
• "Staff worked really hard to keep the place going."
• "The staff were so friendly."
• "Staff really friendly, nothing too much trouble."

Cons:

• "Prices have gone up and the staff don't pay enough attention to the customers."
• "Two ladies on service were miserable and not helpful at all."
• "service was a bit slow and haphazard"
• "Poor girl serving to tables, was serving carvery and clearing away, proper snowed under."
• "The guy who served our food came out of the kitchen eating a mouthful of food."
• "Sunday afternoon was chocker and 1 girl on the bar, she was over run, long wait."
• "Staff very rude, definitely not going there again anywhere in UK."

Food Quality

Pros:

• "Food was absolutely gorgeous hazelnut dome desert stunning would recommend for anyone to go and enjoy a friendly atmosphere and great food."
• "The food was fresh and tasty."
• "Food was delish too."
• "The food was really good (recommend the Trio of Pies)."
• "Once again this place never fails in it's service and quality of food."
• "Food excellent, high quality, excellent service."
• "The meals we had were lovely and came out quite quickly."

Cons:

• "Food aweful (cavery), watery gravy and tiny burnt potatoes, and parsnips."
• "Food was disgusting, arrived cold to begin with"
• "Food is absolutely shocking propa microwave meals !!"
• "No carvery available as they ran out of veg and no chicken available for menu meals."
• "Food was really bad kids chicken bits were like rocks an chips were so dry kids ate nothing apart from pudding"
• "The mixed grill was swimming in grease and oil."
• "Food was poor"

Atmosphere & Facilities

Pros:

• "Good play areas for the kids, including a soft play that's £3.50 per child."
• "Always clean and comfortable with good food, whether staying over or calling in for a drink or bite to eat."
• "It is good value for money nice setting and has a play area for children."
• "Great self service selection & food quality very good."
• "Venue is family friendly with a relaxed atmosphere."
• "Friendly family pub"
• "The music and atmosphere was spot on."

Cons:

• "I don't think I will be going back to the Chapel Brook as on my visit there were over aged children kicking the younger kids."
• "The childrens soft play is a joke. Its extremely small, nothing like the old charley chalks."
• "no soap in ladies toilets,a member of staff went in and seemed to be checking them but did nothing about the soap.children running everywhere."
• "Place is a little tired but still suitably furnished to an acceptable level."
• "Bit of a letdown really was busy with children's party."
• "Toilets could do with a little attention, no where to change baby!!"
• "Play area not staffed half the time kids climbing on top of the play area."

Value for Money

Pros:

• "Excellent value for money on the day time menu."
• "Food was very reasonable and all beautifully prepared."
• "Visited this place in June 2018 and October 2018. Excellent value and quality!"
• "Considering the cost and that it’s just chain pub food it wasn’t at all bad."
• "Prices are cheap as chips 2 meals for £9 before 6pm, probably the cheapest in Liverpool for everyday pub grub."
• "For pub food I think it's really good."
• "All the meals were excellent value and well cooked compliments to the chef."

Cons:

• "this is the last time I'll be complaining as I won't be coming here again... big thumbs down"
• "New menu shocking size portions. Left still hungry."
• "Fined £100 for parking for less than an hour."
• "Will not ever return."
• "Had a meal that cost just short of £45."
• "Beware of the car park here. If you don't immediately register your vehicle upon entry, you will be slapped with a £100 fine for unauthorized car parking."
• "Been here twice over the last seven days had a mixed grill both times and was very disappointed not worth The £14.00 they charge."