Smith & Wollensky Reviews Summary

Service

Pros:

• "The service was also excellent to match - very knowledgable and friendly."
• "The service was perfect, with very regular top ups and friendly staff."
• "I was really impressed with the quality of service we had from our waiter. His recommendations were great."
• "Absolutely amazing, we visited on Friday night and the staff were just fantastic, so knowledgeable on the wine, steak and offered some great recommendations."
• "The maître d’hôtel Sébastien, advised us which way to cook the meat (medium was indeed the right choice) and which appetizers to have (shrimp cocktails). He was attentive, very friendly and very professional throughout the meal."
• "Waiters/waitresses were very attentive and kind."
• "From start to finish the service is first class."

Cons:

• "Service far inferior to what we've experienced on previous visits."
• "One of our group described staff as grumpy and short tempered."
• "His skills as manager are poor, he’s professional approach was lacking and he did not sufficiently try and rectify the kitchens mistake."
• "Service was slow only due to kitchen delays."
• "However what has led me to writing this review is the poor service we received, the waiter seemed more interested in talking to his colleagues, he effectively just dropped the plate on the table."
• "Wait staff at times unprofessional."
• "Terrible service on our visit."

Food Quality

Pros:

• "The lobster were overcooked, but produce was fresh."
• "The tomahawk Steak was really one of the best I’ve had in London."
• "The steak was to die for, loved the little show they put on when bringing it over to the table. Cooked and seasoned perfectly."
• "The food was excellent, the cocktails delicious, and all served to perfection."
• "USDA Prime dry-aged steak, it’s the best!"
• "The snake river farm wagyu was delicious, cooked perfectly to medium rare, every visit the food is nothing but quality."
• "The creamed spinach was very flavorful, not drenched in cream."

Cons:

• "The food wasn't what you might expect at the prices."
• "Not sure it was worth the price."
• "The steak was tough and didn't taste dry aged at all, it fell flat in my mouth and was a bit chewy."
• "We had ordered a fillet & sirloin medium rare, which arrived rare, incredibly bland and drier than a flipflop."
• "The chilli&garlic shrimp was over-cooked and the flavour had no any specialty."
• "The USDA prime cuts were very chewy."
• "Expensive and just not that great."

Atmosphere

Pros:

• "Really nice decor, recreating an Art Déco atmosphere."
• "The atmosphere of the restaurant was everything you could want from a steakhouse."
• "The atmosphere was classy, friendly and welcoming."
• "Great atmosphere and restaurant."
• "The interior is a mix of old meets new with great attention to detail."
• "The atmosphere was great and the staff members are friendly and helpful, it’s what you expected in a fine dining restaurant."
• "The ambiance is great, with tasteful decor adding to the overall experience."

Cons:

• "The atmosphere is quiet and not really offering a great deal of excitement in the place."
• "The atmosphere was okay but not as good as upstairs."
• "It gets quite busy and can be quite a loud atmosphere."
• "Came here for lunch and it was full of kids. So noisy, screaming, half were crawling on tables."
• "The main areas on both floors are extremely busy and very noisy at this time of year which may not be to everyone's liking."
• "Limited bar area for a group to meet for a drink."
• "The atmosphere is great, quiet and pleasant to be in to relax and eat."

Value

Pros:

• "Steaks are not cheap but from what I could see they are premier grade."
• "Food expensive but set menu good value."
• "We got a special deal from wowcher. We received an excellent and friendly waitress service from Pale."
• "Outstanding value for money."
• "Visited for dinner with a time out offer. Offer was amazingly good value."
• "Got a great deal on bookatable for this place 250g steak plus unlimited chips for £19."
• "Some may argue that the price is slightly steep, however in this case you get what you pay for."

Cons:

• "so expensive!!"
• "Prices are quite expensive for the quality of service and food."
• "The bill was very expensive (£107), especially for the burger but considering the entire experience, you can consider it still very pricey :D"
• "Overall, at £150+pp, there are better steakhouses in London."
• "Maybe not worth the hefty bill."
• "Pricey steaks but generally not too bad considering that this is England."
• "The food is VERY average and totally over priced."