Flat Iron Covent Garden Reviews Summary

Food Quality

Pros:

• "Delicious steak, cooked to perfection."
• "The steak was done to perfection and very tender…melt in your mouth!"
• "Simple setup foodwise, but excellent execution! Juicy and tender meat - great sides."
• "Food was AMAZING! the steak was so good you didn't actually need any sauce with it."
• "Their steak is delicious, juicy, and made it accordingly to our request (Medium)."
• "Delicious wagyu and flat iron steak! Smashing mash and truffle pasta!"
• "The Waygu Flank was tender and juicy."

Cons:

• "However, portion sizes were quite small, and ended up ordering two steaks, even with a side."
• "Me and my friends ordered 4 medium steaks. When we had the steaks, half of it was medium well and another half was basically well done."
• "I was extremely disappointed when I saw that 1/4 of the steak we got was fat, and the portion was extremely small for two people."
• "The steak itself was flavourful but unfortunately a little chewier than we were expecting."
• "Thea steak was alright but was a bit overcooked."
• "The steak was good for its price but nothing will blow ur mind."
• "The steak was not so flavorful also."

Service

Pros:

• "The service was impeccable."
• "Friendly staff and fast service."
• "Our waiter, Simon, was very friendly, polite and always with a smile on his face."
• "The staff was very kind."
• "Service was friendly and efficient."
• "Excellent customer service, we also get our food very quick."
• "Every single employee to pass us greeted us with a smile and checked on us."

Cons:

• "The restaurant was busy at 1pm when we went, loud & noisy, so a little tricky for conversation."
• "Had a really unpleasant experience. Staff was unprofessional and made us feel uncomfortable."
• "They paid no attention to us nor did they ask if we needed anything else."
• "One of the staff members was very impolite."
• "This was a highly unpleasant experience with the receptionist, who didn't take the time to listen to our concerns."
• "The service was terrible. Some blondie from Eastern Europe attended to us and she probably had one too many helpings of the ice cream while exiting the restaurant."
• "We had to flag our server down several times and that is never enjoyable."

Value for Money

Pros:

• "Great food at incredible prices considering the location."
• "The Flat iron steak is very affordable with a classic range of sides to choose from."
• "Considering the price, flat iron is such a nice affordable treat."
• "The entire atmosphere (staff, food, lighting...) is great and on top of that when considering the price it's super cheap!"
• "Its food is fabulous and price is absolutely reasonable too."
• "First of all the value for money is great."
• "The prices are really low for what you get, $13 for flat iron, $4-6 for sides and beers, $8 for cocktails and you’ll even get a free ice cream on the way out."

Cons:

• "Portions are getting tinier whilst prices are going up."
• "After adding service charge, we spotted on the bill that they now add an 'OPTIONAL DONATION' which nobody tells you about."
• "The portions are not as large as one would expect, for the price charged."
• "We all left hungry and went to get more food afterwards, which really shouldn't happen if you're paying £30+."
• "Now it costs you 15.50£ which is getting expensive."
• "The food was good, but I swear portions are getting tinier whilst prices are going up."
• "Also we didn't like the complimentary ice cream which used to have shaved chocolate on top, but has no more apparently."

Ambience

Pros:

• "Great vibes and spacious seating areas (indoors and outdoors)."
• "The restaurant itself it’s trendy and comfortable."
• "Ambience of the place is a vibe you look for on a Friday night."
• "There’s a lovely buzz throughout the restaurant."
• "The whole place has a very relaxed vibe."
• "Atmosphere was amazing too."
• "Amazing ambience. Decor and atmosphere is very vibrant."

Cons:

• "The tables were so cramped that i could barely get through to my seat."
• "We had to wait 2 hours for then be placed on a table with other people on tiny stools."
• "They stuck us at the very back table for 5. It was tight and the chairs were hard."
• "Only gripe would be the dim lighting and slightly cramped place."
• "The background music was too loud and we couldn't hear each other talk."
• "Seats should be more comfortable."
• "Only ONE thing I’d say: the playlist choice was not matching the vibe."

Additional Perks

Pros:

• "While the portions were a bit small, the bonus of a free ice cream for dessert was a pleasant surprise."
• "All diners were given a complimentary ice-cream as they left, which was such a lovely gesture."
• "You also get free ice cream at the end!"
• "Awesome little free gelato tradition keeping alive the penny lick, nice touch."
• "Complimentary popcorn and ice cream was a lovely touch and so unexpected in such a prime location in London."
• "Also got caramel ice cream on the house with super cute flat iron tokens."
• "They offer free ice cream at the end by giving you Cleavers and you can claim the ice cream on the way out upstairs."

Cons:

• "Taking one star off because we came on the day when the bartender is off and we couldn’t get cocktails."
• "The free ice cream was melted before she handed it to me."
• "Also you get salted caramel ice cream with your meal on your way out, what a lovely touch."
• "I wouldn’t recommend getting sauces with your steak; we ordered the peppercorn and bearnaise sauces which weren’t the best."
• "After this unpleasant surprise, I was surprised once again by seeing a mouse that came out of the mens toilets and made his way into the kitchen."
• "I'm surely not going to the restaurant to be in an unsanitary place and to see rodents roam around freely."
• "They also offer free ice cream at the end, but honestly, after everything we've eaten, we were afraid to try it."