Kwik Fit - Shirley Reviews Summary

Customer Service

Pros:

• "Great Service again yesterday. I had a worrying rumble from my vehicle. Kwik fit guys test drove, inspected the vehicle found the issue and a nail. Resolved both. No charge."
• "Dan fixed a problem with a loose plastic part under my car in 5 minutes, and then to my surprise refused payment as it was 'only a small job'!"
• "Not trying to sell you things you don't need. My partner visited this branch and they spoke to her openly and fairly."
• "The staff are always extremely help full and know there stuff ready to advise on what is best for the vehicle and your pocket."
• "The staff are very kind and respectful I can’t thank them enough for their efficiency."
• "Despite being extremely busy, the whole team including the manager kept their calm, demonstrated excellent technical & customer skills, and provided the right advice in a very professional manner."
• "The gentleman came to see me straight away, he fixed my car and said no charge. He said it was temporary fix. Very kind man and professional."

Cons:

• "Turned up with my trailer tent which I had a blow out on the motorway junction just down the Rd the guys turned up in the morning and couldn't be bothered to talk to me until the manager turned up."
• "This Kwik Fit is usually very helpful, but on a recent visit I found completely the opposite."
• "Will not be bringing my vehicle back to this outlet."
• "Unfortunately, the team were not able to fix the defect meaning that my car was classified as dangerous to drive late on a Saturday afternoon going into a bank holiday weekend with no garages open to get it repaired."
• "This manager seemed completely uninterested and didn’t want anything to do with it."
• "The team didn't tell me until I called them for an update towards the end of the day."
• "They couldn't repair it, so they had to send me to another location to fix the damage they caused."

Efficiency and Timeliness

Pros:

• "I was able to book my appointment and purchase my new tyre online and as soon as I turned up at the unit the work began to change my tyre."
• "We had our motibility car fail an Mot pulled into kwik fit spoke to Ben who was really helpful new tyres put on within minutes."
• "Telephoned Sunday at15h40 to ask if they could fit 2 tyres before they closed at 16h00. They said they would if I could be there in 5 minutes. The job was done by 16h00."
• "They fitted me in quickly and at short notice, new tyres fitted and at a good price."
• "Repair on my tyre - in and out in 15 minutes."
• "I was done and off in 20 minutes."
• "Brilliant service; was in and out within 35mins."

Cons:

• "Booked at 3pm, car went on the ramps and then it took them 1 hour 20 minutes to fit 2 tyres."
• "They didn't rotate my tyres like I asked them to (rear tyres to front and new tyres on rear) but after 30 minutes of getting two new tyres fitted I didn't have time to go back in and ask for them to do it again."
• "Spent 2 hours waiting for a tyre to be fitted only to be told that they had a tyre in stock but couldn't either sell it to me or even give me a price because the computer was down."
• "It took Kwik Fit 4 hours to change one tyre."
• "I was told I would have to wait 15 minutes! an hour after I was still waiting with many others there who had been told the same."
• "I talked to the manager two times, he told me order the parts by Saturday... He forgot to order. It f..cked my weekend totally."
• "I have rang them on Monday to schedule oil filter and engine oil change. Service was booked for Friday... Upon arrival on Friday, I was told the garage do not have required oil. No explanation, or apology, was given."

Value and Pricing

Pros:

• "KwikFit quoted £113.75 far lower than Halfords at £132 and Eurocarparts £145, so it being cheaper and close to my house became my choice."
• "They are my first choice in the local area."
• "Good value for money too when comparing with other big brand garages."
• "Quoted £280 at the center, but when I checked on-line with Kwik fit I was quoted £224 so a significant difference."
• "He was extremely fair discussing the alternatives regarding costs."
• "They examined the tyres and I was told still had a good few thousand miles on them."
• "It was easy and cheap to book online."