"This Tesco extra is a large store, it has household, homeware, toys, clothes, a chemist, phone shop, opticians and much more."
"Large superstore five minutes drive from the centre of Durham. Two floors including clothes accessories and cafe in addition to groceries and fresh produce."
"Open 24 hours with two levels and it is one of the largest Tesco stores in the area with a very vast range of food, clothes and white goods."
"Being disabled I find this store is very disabled friendly."
"Accessibility is good, the site is largely flat and there are a good number of disabled parking bays."
"Nice large store, well stocked and well layed out."
"Surprisingly Large store plenty of staff fresh fruit and vegetables well priced and after shopping a pleasant cafeteria upstairs."
Cons:
"Can not get my head round placement of items in store. Headed to canned vegetable aisle to look for Tin of Butter Beans but no not there.... much further up the store in totally different aisle."
"The car park can be a bit of a nightmare, why there isn't a second exit/entrance I don't know."
"There is only one, light controlled exit so leaving the car park can involve sitting in a queue."
"No facilities for disabled people. Mobility scooters either out of service or being used."
"Despite being an irregular visitor for more than a few years I still struggle to find a few items."
"Removed most of the tills to try and force scan and shop and self service so now there's huge queues of shoppers waiting for a till blocking the isles."
"Hard manoeuvring between stacked produce in isles 9.30pm - 10.30pm, couldn't find loads of stuff like cheese board, turkey with use by b4 26th dec."
Customer Service
Pros:
"A thoroughly enjoyable shopping experience, great music to boogie on down to."
"Also big thanks to Stephen (bread dept) who went out of his way to locate the bread I asked for, all done with courtesy and a smile!"
"Visited store today for a particular item. I asked a staff member for help and she took time out to not direct me but walked me to the item."
"Staff are always very helpful making sure I am okay and bring my drinks etc to the table."
"Great customer service and much appreciated."
"The thing that never changes is the friendliness and helpfulness of the staff!!"
"An all round excellent store with top quality products. The staff can't do enough to help you and are the most friendly set of people you could wish to meet."
Cons:
"Too many self checkouts, and way way too little staff there's about 2 looking after easily best part of 50 self checkouts."
"The women on checkouts are awful."
"Deplorable customer service experienced more than once."
"Staff standing about chatting, blocking aisles and not adhering to social distancing rules."
"Staff and trolley collector shouting about customers outside not being able to grasp their very confusing entrance/exit procedure."
"Need more staff to control the technology part after I was stood over 10 minutes yesterday waiting."
"Unfortunetly, I went at Tesco shop recently, the staff didn't want to help me find some products and to serve me."
Cleanliness and Safety
Pros:
"The Cafe is a good size overlooking the whole enormous store. It is very well kept. Clean & tidy."
"Well organised with good guidance when entering."
"Good social distancing measures staff friendly and helpful."
"Very safe shopping. One way in and one way out. Sanitizer at entrance."
"Felt very safe in this shop plenty of space to get around especially as at the time of shopping we have the covid pandemic to contend with."
"Queuing system in place, one side in/ the other out. Floor markers on ground giving directional arrows."
"Almost fully stocked, distancing measures in place and queued for maybe 30 mins to get in. Reasonable experience."
Cons:
"A lot of the aisles were a mess and I found a big piece of glass on the floor at the checkout."
"There is only one single dirty outdoor portable toilet in use for a store this size."
"Queueing system outside but absolute carnage inside. No social distancing, far too many people in the shop."
"Going downhill rapidly, empty shelves, empty boxes not removed from shelves, special offers out of stock."
"There was no hand sanitizer in the machine upon entering and no one to enforce the traffic light system."
"The doors are half open to try and increase social distancing... this simply leads to a crush at the entrance and exit."
"Had a good shopping trip got everything I needed but was very disappointed that the staff were not wearing masks."
Product Range and Availability
Pros:
"A great store with quality produce and in particular a great rotisserie."
"Great big Tesco store its fantastic, brilliant new sushi bar too that I highly recommend."
"Good shop with a good range of meat free food. Never too busy."
"I buy a lot of their vegan products and find Tesco own brand very good and competitively priced."
"Large store used frequently during lock down. Sells most house hold needs. Discounted prices on certain goods if you use a Tesco card."
"Good selection of everything not just food they sell everything."
"Very good store has a very good range of products."
Cons:
"Not been for a couple of years, as just moved back to the area. Hardly any staff on the shop floor. Counters have all gone."
"Although there are some Covid restrictions customers need to adhere to, there is little evidence that Tesco is actively trying to stop the spread of Covid."
"Tesco is the only place where i can run whenever i need something."
"Ignorance on display from both customer and pharmacist."
"On many occasions, people brushed past my mum and I impatiently, others had no regard for the one way system."
"Recently a small Yo Sushi kiosk has been added, which is nice. Unfortunately, it has replaced the salad bar."