The London Cosmetic Clinic Reviews Summary

Professionalism and Expertise of Dr. Johnson

Pros:

• "Dr Salinda was great! She had a very gentle touch."
• "Happy with how professional, empathetic and knowledgeable Dr Johnson has been."
• "Dr Johnson herself has years of experience in the procedures that she conducts and has a delicate touch."
• "Doctor Salinda Johnson did an amazing job along with her colleagues and I am really happy with the results."

Cons:

• "Went to dr Salina, wanted to dissolve a past tear trough done by another clinic and have it redone, she assured me she will correct this and re do it right... it was worse then the last clinic."

Customer Service and Staff Attitude

Pros:

• "The clinic is very calming and clean."
• "The staff are all very welcoming and friendly and the nurse was very kind and soothing."
• "One of the young lady on the phone also said she would come downstairs to pick me up which I thought was very kind and helpful."
• "The ladies at the reception are excellent - super friendly- and helped me calm my nerves."

Cons:

• "Upon entering the host Sharma abruptly stated 'We been trying to contact you and do not have your number at all'."
• "There was no smile at all from her towards her paying customer who came in for an appointment."
• "Rachna the receptionist is one of the rudest persons I have ever encountered."

Time Management and Efficiency

Pros:

• "I was also seen quickly, so I was in and out in no time."

Cons:

• "Horrible time management, no value for people's time."
• "Made me wait almost an hour and I couldn’t wait anymore because I had made plans after."

Treatment Outcomes and Clinic Experience

Pros:

• "I am very happy with all the treatments I have received from the London cosmetic clinic."
• "Very happy with the level of service I received from Dr Johnson and the staff regarding my keloid removal."
• "I'm so happy with the results from my keloid removal back in January."
• "The day after treatment the cyst is almost flat! It’s barely visible. I’m very happy with results so far."

Cons:

• "I recently attended this clinic for a hand treatment... She informed me that she would make a special offer to me which I found insulting."
• "After 2 weeks you are invited back for a review and I told her that I could see no results."

Clinic Policies and Practices

Pros:

• "Would 100% recommend The London Cosmetic Clinic if you are looking to get a keloid treatment/removal."

Cons:

• "Also be aware that cosmetic clinic save the open half used filler injections in the fridge for the next patient."

Diversity and Inclusiveness

Pros:

• "Another thing I noticed that really impressed me was just how widely spread and diverse the clinics plush waiting room was filled with people of all colours and genders."

Cons:

• No specific cons mentioned regarding diversity and inclusiveness.

Clinic Location and Ambience

Pros:

• "The clinic is super nice within a great location."
• "Few months ago they relocated to Harley Street, and I have to say the refurbishment has been done with lots of taste."

Cons:

• No cons mentioned about the location and ambience.

Staff and Customer Service

Pros:

• "The staff was very nice with me and they took care of me very well before and after the treatment."
• "Lovely atmosphere, friendly and welcoming staff assisted me from the first telephone call to following up after my treatment."

Cons:

• "Had a terrible experience with staff at this clinic, particularly the receptionist."
• "There is a stark difference between the care provided by the medical professionals and the customer service staff."

Overall Satisfaction

Pros:

• "Very good experience, I will be returning and would recommend."
• "I would definitely recommend this clinic as your go-to for any cosmetic treatments."
• "Over the moon with my treatment results."

Cons:

• "Overall I'm really unhappy with my experience."
• "It's a shame because the doctor is fantastic, but the front of house lets the clinic down."