Aquamania Superstore Reviews Summary

Selection and Variety of Pets

Pros:

• "They have a varied selection of fish both cold water and tropical."
• "The shop has a vast amount species available."
• "Incredible large range of fish and reptiles, plenty of pet accessories, toys, food, cages."
• "Huge variety of fish and other aquatic creatures, and fairly priced too!"
• "They have a wide range of pets unlike other pet shops."
• "With a large selection of accessories, pet food and a large selection of fish, reptiles, birds and furry pets, you will always find what you want"
• "This place has such potential to be a nice store - especially with the wide variety of fish."

Cons:

• "Was expecting a lot more. Seemed under stocked and almost as if it was closing."
• "Stocks were low, the atmosphere dark and gloomy and damp."
• "This place is really run down now. A cold empty place not a friendly atmosphere. The amount of pets has decreased so much."
• "Not much in the store."
• "Great for all things fishy, though they don't stock the two kinds of fish I enquired about."
• "The whole store is in dire need of some TLC."
• "The majority of the display tanks where in need of cleaning and attention as the fish did not look in the best condition."

Customer Service

Pros:

• "Amber who served us was really helpful and lovely."
• "The service here is amazing the reptile section is outstanding."
• "Friendly girl on till. Cheerful."
• "The staff are really polite and friendly and have a lot of knowledge on the pets and what they need, great customer service."
• "The staff were warm-hearted, they were very knowledgeable and pointed me in the right direction for ALL of my aquatic needs."
• "The staff here (Brad and Josh particularly) were very helpful and were more than happy to talk to us and show us the reptiles."
• "The staff were super friendly and helpful, they had a lot of knowledge about the pets and reptiles they sell."

Cons:

• "I rang this shop to say I was coming to pick a turtle up and I was coming from Manchester they told me they shut at half 4 I got there with 7 minutes to spare and they wouldn't let me collect the turtle."
• "Appalling customer service. Not interested in the welfare of the kitten they sold."
• "I then read some of the replies to bad reviews from the manager, Ashley. Completely unprofessional, childish and lacking in any knowledge of the customer service industry."
• "Asked to speak to ash whose meant to be the manager and he was too scared to come out of his office"
• "When I rang them to complain the woman was arrogant and nasty to me."
• "Staff didnt even ask what size tank we had or whether we had a filter etc before selling fish."
• "Customer service was awful, fishes die after a couple of days, the workers were not helpful at all."

Animal Welfare and Store Conditions

Pros:

• "You can tell that the Pets are very well looked after, they were clean and playing around."
• "clean no smell food and water all fresh"
• "Tanks, cages and animals all look extremely well maintained and looked after."
• "All animals are in clean environments and all look very happy."
• "Hamsters were happy in their areas and looked well fed, clean and healthy."
• "The animals liked healthy and well looked after."
• "The reptiles seemed more looked after."

Cons:

• "Disgusting place needs to be shut down! Went to visit and saw various small animals with injuries, in tiny tiny cages squashed together."
• "The only thing that seemed off putting was the very young kittens in the glass cage, that should have really been with their mum still."
• "The tanks were beyond over crowded and it was heartbreaking to see the terrible conditions of the fish! Dead fish in nearly every tank!!"
• "Just been in to visit here and absolutely disgusted by the conditions the animals are kept in."
• "Animals kept in dirty conditions & overcrowding."
• "Animals are kept in awful dirty conditions."
• "The reptiles all looked like they were dying, dirty water dishes."