Address: 28 Church St, Blackburn, BB1 5AL, United Kingdom
Phone: +441254926256
Rating: 4.3
based on 148 reviews.
Service
Pros:
"Service as always was amazing and we were well looked after."
"The service was fantastic 10/10 will definitely book for another event again!!"
"The staff were very polite and professional in both presentation and service."
"We received the desserts very quickly and the presentation was absolutely spot on from the kitchen staff."
"Fantastic customer service, Thanks to the Gentleman who I believe is called Haroon, very informative and respectful."
"Visited today and had a lovely time, my friends requested for something special as it’s my birthday and they did a great job."
"Service was 10/10 I ordered a waffle for takeout, felt very welcomed by the staff at the front of house."
"Lovely staff, great atmosphere... clean, presentable and comfortable setting. Desserts are delicious and beautifully presented."
Cons:
"When we finally got our table, we had to wait abou 40 minutes for someone to come to take our order."
"Service was terrible. We waited half an hour to get a table and then another 15 mins ro be served."
"The jam roly poly was just an m&s dessert pot that you put in the microwave."
"We weren’t even served with napkins/cutlery each. There was only 3 for a table of 6 of us."
"Customer service is absolutely DISGUSTING! The manager does not play the part he should as he’s never present."
"Waited for an hour and no one acknowledged us..the place wasn't even that busy."
"The staff were not personable at all and that was my first impression."
"Foods ok, servers not so good! quite rude, the manager so called needs to go on a course, to learn how to be a manager."
Atmosphere and Ambience
Pros:
"The ambiance of the restaurant was another aspect that added to the overall charm of the evening."
"The elegant decor, soft lighting and all created a warm and inviting atmosphere."
"The place itself is clean, and well decorated."
"A very up market dessert parlour. Want to feel like a footballer or celeb, then head over to Haute Dolci."
"The setting is adorable and so boujee! Their mojitos are bomb btw."
"The outside of the place looks welcoming, inside is super clean and hygienic."
"The interior is gorgeous! Atmosphere is calm and all staff are friendly."
"The vibe is chilled and cosy, and the staff are very friendly."
Cons:
"The front of house server seemed overwhelmed and panicked by our group."
"The waiter also came to ask if everything was ok, this was a nice touch. BUT...one of our waffles felt slightly chewy and burnt on one side."
"It's decent, founded by same person that started Heavenly Desserts and you can tell but it does seem actually half a step up from that place."
"Place is situated in the town centre where unless you have parked in the main town centre car park or walked from Morrisons super market, it can be a bit difficult to find a space when it’s busy."
"Service took so long after an 1 hour of not receiving food I decided to leave. Place was also very messy."
"The food took atleast 45 mins to come. It was too chocolatey. Air con was too cold."
"Empty restaurant at 11.30pm. close at 1am. Wouldn't give a big table upstairs for a party of 10."
"The place itself is clean, but food and drinks arrived quickly and are very well presented."
Food and Menu
Pros:
"The pistachio pancakes on the new menu and the new croffles they offer were mind-blowing!"
"The desserts were not only visually stunning but also incredibly delicious."
"Delicious desserts, the waffles are my favourite. The milkshakes are nice too."
"I highly recommend trying their signature waffles or the mouthwatering chocolate fondant."
"The menu featured a diverse range of culinary creations that catered to a variety of palates."
"The ingredients were fresh and of the highest quality, resulting in dishes that were both visually stunning and bursting with exquisite flavors."
"Very nice desserts, would be better if menu had pictures of all the desserts."
"The white milk cake was to die for, so delicious."
Cons:
"Had a horrible experience with home delivery. Melted ice cream, warm milkshake and cold waffle."
"The menu is poorly structured and difficult to understand."
"The banana loaf with the toffee sauce was dry, the sauce was lukewarm and in a few minutes it went all stodgy."
"The food took atleast 45 mins to come. It was too chocolatey."
"Ordered a Belgian waffle which was not freshly made. You could tell it was one of those ones that you can buy five for a pound from any supermarket."
"Almost an hour wait for 2 desserts and two drinks."
"The waffle was cold and hardly any chocolate on it and had few raspberries on which we did not ask for."
"The fudge cake was also cold."
Customer Experience and Management Response
Pros:
"The experience was amazing & the staff were very catering and always at hand!"
"The service from the staff was amazing, staff checked up on us a couple of times making sure everything was okay."
"Excellent customer service and even more outstanding desserts! Ruhee is a real credit to this place."
"Thank you Ruhee at Haute Dolci Blackburn!"
"Very fast service and the dessert was absolutely delicious yum, I need to go again."
"Thank you to the staff and manager for being extremely kind and catering for us!"
"Thank you to all the staff for the wonderful experience."
"Thank you to Mobeen for his exceptional service time and time again."
Cons:
"I did not have the opportunity to try any of the food due to the service upon our arrival."
"When this was reported to the regional manager, he tried to use the “she’s foreign, she doesn’t know our ways” excuse."
"Service was 10/10 I ordered a waffle for takeout, felt very unwelcomed by the staff at the front of house."
"The staff were not personable at all and that was my first impression."
"One of the sundaes had hardened chocolate so we couldn’t eat half of what was at the bottom of it."
"Customer service is absolutely DISGUSTING! The manager does not play the part he should as he’s never present."
"We ordered 9 full sized desserts. Visually it’s Instagram food, for others it’s just well presented food."
"The reason people go to Dolci is we expect a better service than usual dessert places which was not what we received."