"The staff were friendly and although I had to wait a while they did see us as soon as they could and made my girl feel better."
"Always kept in the loop When upset all things go out of your mind and staff kindly reminded you of pet insurance and downloaded a claim for me."
"Excellent we were seen by Maria the vet who was extremely thorough and kind in treating our puppy."
"I can’t say how happy I am with the service that we got from you guys honestly, but unfortunate we had to put our lovely dog to sleep as for she was in pain."
"Thank you for your kind care and attention at this stressful time."
"Whilst we waited the receptionist was very friendly and reassuring."
"All the vets were friendly, answered all my questions honestly and made me feel more at ease."
Cons:
"The vet coming and saying before they put him to sleep there's £49 owing absolutely awful experience where it's obvious you put money before the health of an animal."
"Absolutely ridiculous and their 'customer service' at HQ are completely indifferent."
"Once I got to the vets I was met by a young woman who was supposedly the vet, she showed completely no compassion towards my dog."
"Absolute joke of a place and as for the staff, well they are just heartless and incompetent."
"It took 45 minutes on a hot smelly waiting room before I was able to grab someone’s attention."
"Avoid at all cost 👎."
"Shocking... They aren't even that polite when they are robbing you."
Cost & Pricing
Pros:
"The prices were explained, so no surprises, and obviously I agreed as I needed support that day for the well-being of my dog."
"First time I took my cat they overcharged me but said I could get a refund when the insurance came through."
"They were very good at explaining everything, from prices to social distancing structures."
"Thankfully we have insurance as the fee for just walking through the door is high."
"The process of getting our cat seen was easy, the vet that saw our pet was incredibly empathetic and explained everything well."
"The vet explained the treatment that was needed."
"I was also impressed at how quickly they sent their medical notes to my own vet."
Cons:
"Then they told me it would be just sort of £300 for the consultation."
"Wouldn’t even give advice unless I paid £1000 more than the £260 consultation fee for a 50p X-ray."
"No matter how severe your pets condition, seems the main aim of these guys is to get you to let them keep your pet in overnight and charge your £1400 for the privilege."
"The ensuing situation that unfolded was both ridiculous and obscenely expensive."
"Absolutely disgusting that as only emergency vets in area wanted £149 just to see her, plus treatment."
"I don’t know how they can justify £280 just for a vet to see her then a further £18 for an injection for her stomach."
"The charges are absolutely daylight robbery £78 for metacam which is £12 at the most normally!!!"
Professionalism & Care
Pros:
"They provided excellent care and were very compassionate and caring."
"Never experienced such a thorough or high knowledgeable and professional vets in my life."
"It was Good Friday when we used the emergency services at Vets Now and they were second to none."
"The phone was answered in good time. I was fit in immediately for something I classed as a very small (half) emergency."
"We were treated with compassion from start to finish following the sudden death of our beloved dog Marvin."
"The vet, Victoria, was excellent: thoughtful and thorough."
"Brilliant vets especially Nicolette who was wonderful and caring."