The Palmer Arms Reviews Summary

Service

Pros:

• "The service was excellent."
• "The Pub Manager was very friendly and checked on us to ensure everything was ok."
• "Staff were friendly and welcoming."
• "Service amazing as always, nothing was too much trouble."
• "The service was extremely friendly and all staff very helpful."
• "The staff were attentive and helpful."
• "We were served and looked after by the very friendly and attentive Ava."

Cons:

• "It gave the impression of 'pay and get out'."
• "The staff were actually arguing amongst themselves in front of customers, the restaurant staff were very rude."
• "Unfortunately, we had a very bad experience here on wednesday night."
• "Sunday roasts were good but service was terrible."
• "Our party of 6 was forgotten about and it was 40 minutes before our drinks order was even taken."
• "Service was a little slow."
• "One of our drinks was missing and we had to ask 3 different staff members to get if."

Food Quality

Pros:

• "The food is outstanding compared to last time. Desserts are amazing."
• "Lovely roast pork dinner."
• "The Yorkshire pudding was amazing."
• "Probably the most tender beef I have eaten!"
• "The main courses were well presented and were of good quality produce which was above expectations."
• "Both hubby and son said they had the best pies ever."
• "The roast chicken dinner it was most delicious."

Cons:

• "The Yorkshire pudding was too crispy, it just shattered when I tried to put my fork into it."
• "Portions were reminiscent of wartime rationings."
• "The food was ok but not exceptional, and not cheap."
• "Unfortunately the Cajun Chicken burger that my wife had was dry and flavourless served with a watery Salsa."
• "The food was absolutely disgusting and cold with hard dried up french fries that ripped the inside of your mouth."
• "A little disappointed with the quality of the pork on the Sunday roast."
• "The food was mediocre. The carrots were hard the Brussels sprouts tasted like they were frozen."

Ambience & Facilities

Pros:

• "Good sized outdoor area for a visit on a warm day."
• "Lovely outdoor space with heaters ready for some nicer weather - we will return...!"
• "Great decor, friendly and efficient staff, lovely food a child friendly garden and a awesome house ale."
• "Spacious car park and beer garden."
• "Fantastically large shaded garden area lit with fairy lights."
• "It’s got a warm homely feel as you enter."
• "There is a well equipped and safe children area, with a tree house and chickens!"

Cons:

• "Seating cramped."
• "The outside tables were sticky and the chairs not very comfortable so opted for inside."
• "It’s very clear that no tables are cleaned between visitors and no staff have masks, visors or any signs of Covid protection."
• "Wouldn't say it was fully accessible for a wheelchair users during busy periods."
• "Garden to enjoy but it looks very tatty."
• "Very crowded, we ate in the garden which was packed."
• "We were turned away saying that the tables are all fully booked however there did appear to be tables free without reserved signs."

Value

Pros:

• "Great prices also!"
• "Good prices."
• "I highly recommend the food, tasty, good looking and good prices."
• "Food was good value."
• "The Food was amazing. Slightly pricey, but gourmet style."
• "Main meals range in price from £10 to £25."
• "Best Fish & Chips I have had!"

Cons:

• "Prices are a bit higher than average."
• "Food good but not great value for money considering the portion sizes."
• "Nothing of interest on the menu anymore."
• "There simply wasn't enough food for the number of people."
• "Had a work Christmas Doo here, every average food; 'Fresh out of the freezer' taste."
• "If you’d like to go somewhere where staff don’t follow any COVID restrictions, don’t enforce social distancing, where you’re not asked to check in, where you don’t need to wear a mask and staff don’t either, and where given the above most likely don’t clean tables etc then this is the place for you!!"
• "The food was mediocre. The carrots were hard the Brussels sprouts tasted like they were frozen."