On The Water Reviews Summary

Service

Pros:

• "The staff are so good at their job, quick and so polite."
• "Staff were friendly and accommodating, nothing was too much trouble."
• "The wait staff were unobtrusive but equally attentive, responding immediately when needed but not constantly interrupting to ask if everything was OK."
• "Staff were great and food was served quickly."
• "The staff will always endeavour to please the customer."
• "Staff were friendly & efficient, my brother had a good chat with the guy who i think might've been the owner or manager."
• "Staff could not have been more friendly and helpful towards us."

Cons:

• "Service was from young staff who clearly didn’t have a clue how to serve."
• "Boy who greeted us at the door was miserable & wore muddy trainers."
• "Service was absolutely terrible."
• "Staff could not be more friendly and helpful-my father in law was in an electric wheelchair."
• "Service was very very slow and the staff were lacking any emotion or enthusiasm."
• "Staff seemed too busy or unaware of ensuring our needs were met."
• "Terrible service - slow and inefficient."

Food Quality

Pros:

• "Both dishes absolutely fantastic. Hot fresh & flavoursome."
• "The food is excellent and well presented."
• "Fantastic place and location, food is excellent."
• "The food was great."
• "We enjoyed the Hake and it was cooked to perfection."
• "The food was tasty and hot, and cooked to perfection."
• "The food was absolutely incredible."

Cons:

• "The food in the restaurant to be okay but overpriced."
• "There were no seasoning on the food, chicken was cold."
• "Battered fish soggy and a bit cold, fried frozen chips (I could of cooked these at home!!!), well over priced!!!"
• "Food appearance looked appetising but eating proved there was no substance - fish & chips too much thick crispy batter & over cooked fish."
• "The fish was like a piece of dried grey blotting paper."
• "Really disappointing breakfast. Very expensive. Over cooked eggs, pale bacon, coffee dreadful, like drinking water."
• "Food value was poor £20 for poor quality fish n chips."

Price

Pros:

• "Good range of cocktails and nice to have reduced price with the 2 for £16 deal."
• "Very good value."
• "Very tasty sausage sandwiches and tea for a very reasonable price (given costs currently)!"
• "Good honest food and very reasonable prices."
• "Food and drink is reasonably priced and is always excellent."

Cons:

• "For the price I think for the price they should take your order."
• "Great place for the kids to play but at £8.40 for a coffee, cup of tea both in cardboard cups and two Capri suns I won't be buying anything from there again."
• "Extremely expensive for what the food is, over £16 for burger meal and over £7 for a kids meal."
• "How could they possibly charge over 9 pounds for 3 coffees!"
• "And then to be given a bill for £67! Beyond a joke."
• "Over priced, over cooked food."
• "It's not cheap."

Ambiance & Location

Pros:

• "Fantastic since this place has changed hands. Wonderful views, good service and food."
• "The atmosphere is just beautiful and makes the place that extra special!"
• "It's a lovely bar/restaurant that's well placed on the sea front with lovely views."
• "Airy and casual inside with dogs allowed. Great view of the sea."
• "Overlooking the beach and with views of the Isle of Wight in the distance."
• "Fabulous waterfront restaurant."
• "Its marvellous location with terrific views of the Isle of Wight."

Cons:

• "The toilets let them down... They were all dirty."
• "Didn't like the unisex toilets as, being an older woman, I don't want to sit on a urine soiled toilet seat."
• "Very noisy and loads of dogs, ok nothing wrong with being dog friendly, but when you just want to have a nice family meal, and dogs barking at each other and hair flying around, it’s not good."
• "Masks are worn incorrectly by staff - noses exposed or under their chin."
• "Covid 19 Precautions really need to be improved."
• "The lunchtime menu is limited."
• "What a waste, this place is in a great location on the beach but doesn't do itself justice."