The Cock And Crown Reviews Summary

Atmosphere & Decor

Pros:

• "Nice place with friendly atmosphere."
• "Nicely decorated pub restaurant."
• "A very pleasant atmosphere."
• "Lovely atmosphere, all the staff were so helpful and friendly."
• "The place was spotless."
• "Lovely atmosphere and everywere was spotlessly clean."
• "Such a great atmosphere."

Cons:

• "Came here as the Stonehouse I usually go to is being renovated, and I definitely won't be coming back to this one. Upon arrival it was empty and that should have been enough to make me walk away, my usual is always busy on a weekend."
• "The lower floor was empty and only a few tables in the upper floor were full."
• "There was no Christmas atmosphere, no festive music."

Service

Pros:

• "Staff very polite, helpful and friendly."
• "Angel and stacey were exceptionally friendly staff members."
• "Very friendly staff, thank you to Angel for reserving a table, meet my friends here we have the carvery, good choice of vegetables, & potatoes."
• "Lovely server called Lauren was super smiley and attentive to service."
• "Staff were really friendly, always had time for a smile and a chat.i was on crutches so they brought my drinks etc to my table for me."
• "The staff were attentive and efficient and the service that we received was immaculate."
• "The staff are polite and friendly."

Cons:

• "Poor food, poor customer service."
• "Didn’t wait for our dessert, staff too busy on their phones."
• "Been sat waiting no staff watched food being cooked stood ages on side haven't even got our food yet."
• "Nobody greeted us. Nobody explained the ordering procedure."
• "The staff are not attentive and have poor table service."
• "Carvery staff were appalling. Slow to come and serve, had to wait ages."
• "The 5 staff were totally ignoring customers and just using it as a social meeting place."

Food Quality

Pros:

• "We called in for a Carvery and it was the best I have ever had. Lots of beef on my plate loads of vegetables to choose from cooked perfectly."
• "It's great value for money."
• "Everything was absolutely delicious."
• "Food was very nice and plentiful."
• "Food was very nice and sauces were tasty."
• "The carvery was very tasty."
• "The food is excellent value for money, and I will definitely be visiting again."

Cons:

• "Overall very expensive and not very tasty."
• "The carvery was empty and took 20 minutes to get a plate of 'food'...no gravy, burnt roast potatoes."
• "Awful. Food was, well, disappointing at best. Child's pizza I could have got better from the freezer section in the supermarket."
• "The food was vile. Greasy and cold. Never again will I go to this place. Rude staff. Horrid food."
• "The mash was lumpy there was no veg available."
• "Mash was raw and not mashed and the beef was old and burnt."
• "The food was quite nice but arrived one or two plates at a time. Some of us were finished our meals while others were waiting to be served."