Waylands - Volvo Cars Reading Reviews Summary

Customer Service Experience

Pros:

• "Jed looked after us really well and was extremely helpful and also not pushy."
• "Waylands Reading were great because I was able to find the right car when the time was right for me."
• "Would like to thank David Clark at Waylands Reading Volvo for booking and repairing my car at very short notice."
• "I dealt with Mitch Taylor throughout and cannot speak highly enough of his courtesy and efficiency."
• "Had a wonderful experience purchasing my car at Waylands Reading."

Cons:

• "The car's interior was in poor condition, with cigarette butts and a lot of dust."
• "Unfortunately, this was not to be! He said there was none to try, don’t know when it’ll be possible to try one."
• "Awful. Can’t recommend service department, Carried out so called repairs to our car."
• "Incredibly poor dealer. Upon changing the car I think we’ll change manufacturer too."
• "My experience at Waylands Reading was memorable because Jon Hill helped my wife & i from looking at the XX60 to test drive to keeping us up to date with the car to picking the car & going through the car features & settings & helping to set up are Volvo On Call, Very friendly service for the whole way through the experience."

Quality of Vehicle

Pros:

• "We have recently purchased a used XC90 and we're over the moon with the car."
• "I am delighted with the car, the way in which the transaction went from start to finish."
• "Great atmosphere and staff. Huge thanks to David Clarke in providing friendly, professional, and caring service."
• "Very trustworthy and reliable dealership if you want to buy a Volvo car."
• "I recently had the pleasure of working with Steven, the sales executive at Volvo Waylands Reading, and I couldn't be happier with the exceptional service he provided."

Cons:

• "However, when I went to collect the car, I discovered four chips on the windscreen after driving only four miles, which was quite surprising."
• "I conducted additional research online and paid for a comprehensive report, which indicated potential tampering with the car's mileage."
• "Absolutely shocking and poor customer service. Spoke to Ashley to enquire about XC 40. Have to say that he doesn’t have proper customer skill very rude and abrupt behaviour over the phone."
• "Interesting observation - 1030 am Thursday and I never got approached by anyone, walked round the showroom, nothing, two people chuckled at something on their mobile."
• "Even during the Covid-19 pandemic, it was obvious how well thought out, professional, and customer-centric the Waylands team are. Delighted with the service I received, and despite the difficult conditions, they took great care to make sure my purchase was spot on. Couldn't fault them and would recommend to anyone thinking of a Volvo."