VFS Global Indian Visa & Consular Application Centre Reviews Summary

Staff and Service Quality

Pros:

• "Staff here are very efficient and customer-focused."
• "Security officer Frank is the most helpful person there!"
• "The staff at the centre are very helpful right from the security, the document checker to the application submission counter."
• "Everyone working there was very helpful."
• "The service was very quick, proficient and positive."
• "Special mention to Mr T. Ganapathy, who was very helpful at the counter answering all my queries."
• "The staff at VFS Global were extremely helpful and guided my through it all."

Cons:

• "BAD ATTITUDE AND SERVICE FROM HER."
• "Unfortunately the staff do not keep the applicants in the queue informed too well."
• "Absolutely rubbish services and 0 customer satisfaction."
• "Truly appalling service."
• "The people working the counters are absolutely useless and do not help at all speaking in a rude manner."
• "The staff are rude apart from the nice guys on the door, the little girl on tickets & photo copy section was extremely rude!"
• "Lady called Divya at the counter - absolutely rude has no interest in helping or checking the documents properly."

Efficiency and Organization

Pros:

• "Additionally they have a great checklist available for the ease of the applications."
• "Documentation process is smooth if you have everything mentioned in the checklist."
• "Order the documents as per checklist."
• "We were in and out this morning in 12 minutes, so make sure the form is filled out appropriately and you have the proper supporting documentation!"
• "The quee was big but they process is fast so could submit the application with in 30."
• "So, it took only 10 minutes when discussed with case worker it was pretty straight forward."
• "As long as one follows the instructions right from filling the visa form on the official website to the submission of the correct documentation along with the required photocopies, the process is absolutely smooth, precise and faultless."

Cons:

• "I had an appointment with 9:00-9:15 am timing. After 10:15 am, i was still there."
• "Worst place on earth. I had an appointment at 12:15, had to wait 1 and a half hours just to get my token for the next que."
• "If you did a mistake in the application you have to fill a new one."
• "Service is not very good as appointment time is not exactly the time for your application processing."
• "Process was organised inside but 99%people had to get one or the other document because there’s no checklist in the website."
• "The time slots are completely redundant - it's more or less a free-for-all once inside with waiting times of over an hour."
• "An appointment does not guarantee you will be seen at that time, it only gets you a token where you then wait for a very long time."

Facilities and Additional Services

Pros:

• "Also they had a PC with internet access and a printer attached."
• "They have a copier and provide photo copies for 50p per copy."
• "The place has a copier, printer, a computer to access and a passport photo service all in the same venue."
• "They also offer printing services at a fair price."
• "The visa centre was clean, the staff was helpful while security desk, document control and counter areas."
• "The infrastructure at the premises is quite adequate as it is a very busy centre with lots of visitors floating in and out from 8am to well beyond 5pm at times."
• "The entire staff crew were so helpful from the staff at the entrance to those at the counter."

Cons:

• "All at high prices but that's the price of being forgetful."
• "Computer use inside is £3/15min (plus they crash sometimes and you have to pay and start over)."
• "Around £10 in 50p coins in case you need to use their printer, photocopier or computers… shock horror, they aren’t free!!!"
• "There is no proper place available to fill the missed out things in the form, that's the only discomfort."
• "There are not enough sitting areas available."
• "The space of the vfs office is ok but it could be more considering the queue."
• "The building is clearly not fit for purpose. It's far too small a space and badly laid out."