Protyre Bristol Reviews Summary

Customer Service

Pros:

• "Received very good professional service from Ryan at the branch."
• "Friendly knowledgeable helpful and always try to give you a great deal."
• "Dave was lovely, he called me to tell me my car would pass the MOT."
• "The chap that did the work was very friendly, knowledgeable and had a lovely Audi himself."
• "Staff were very cheerful and professional."
• "Good first impression from who I now know to be Chad. He was very polite and friendly."
• "Great customer service. Spoke to Ryan on the phone when I originally rang in about the problem I had with my car, he told me my options."

Cons:

• "One worker said it's impossible (it's clearly not) and I felt he tried to dismiss me immediately."
• "They are shameless money-grubbers. ...Rip-off artists plain and simple."
• "Unprofessional Missell services when offering you a free tyre check."
• "Avoid! One of the worst attitude I’ve ever experienced so far, everyone behind the desk are very arrogant."
• "Arrogant, dishonest and rude staff."
• "Unprofessional, rude, arrogant who will keep you waiting and tell you are 2 mins late."
• "The Manager didn't seem to care and said I was technically 19 minutes late."

Price and Value

Pros:

• "Needed two tyres quickly and Protyre really did a great job."
• "Protyre identified and fixed an alignment problem that I had previously suspected; kept me posted throughout."
• "Really understanding about what you need from your vehicle and how to balance a budget."
• "They didn't charge me for the blade they fitted as they said I'd been messed around."
• "Advised me away from buying some tyres and suggested changes to the pressure first. No hard sell."
• "Reliable, you don't leave feeling ripped off and there's always a voucher online for x% off."
• "Highly recommend, by far the cheapest around for a set of 4 20” on an Audi S6 no need to negotiate."

Cons:

• "Friendly staff but wheel alignment prices are insane, they wanted to charge me £190 for all 4 wheels."
• "I could have gotten the same 4 tires £95 less elsewhere, but just not this quick."
• "So I did check my tyres this morning and they were really bad condition, decided go to garage change tyres and they charge me for two Runway tyres 350£."
• "Don't bother. Was told I needed a whole new exhaust for £500."
• "They also attempted to sell me replacement parts at 80, parts I did not need."
• "Added an extra £15 labour charge because they 'had to drop the exhaust'."
• "Said one price on the phone and changed to a completely different price once the tyres were fitted."

Efficiency and Reliability

Pros:

• "Got my tyres changed recently along with a free brake check. The service was excellent."
• "Purchased 4 tyres online on a Sunday and was surprised they could be fitted the following day."
• "They did it within an hour."
• "Sharp fast and efficient service on tyres, well trained and skilled fitters."
• "Pro tyre took 30 minutes to fit a new tyre so I will be using them for my next m.o.t."
• "The guys at Protyre Bristol were really friendly and helpful."
• "Third time taking my car to Protyre. Can't fault them - charged what they said they were going to charge, relatively quick."

Cons:

• "Always was an avid Protyre supporter for years. But no longer, having been let down in a big way."
• "This place is a joke. Booked and paid for 2 × tyres and had a day off for fitment. Upon arrival they say that the tires are out of stock."
• "Arrived 8:40 and left 11:20 so quite a long wait."
• "Absolutely unreliable. I booked an appointment 2 weeks in advance and on the day it was cancelled."
• "But its take almost two hours to change 2tyres possibly they may be very busy."
• "Lawrence hill, Bristol - Dreadful service, having ordered tyres via black circles I arrived at 8:30 am to be told that I would have to wait for three hours."
• "Terrible had tracking done and car drove like a crab after everything was adjusted wrong and had to pay another garage to do it properly."