Marlbank Inn | Malvern Hills Country Pub & Indian Kitchen Reviews Summary

Check-In Process

Pros:

• "No hassle, received our pitch number via email and just turned up and went straight to our pitch no booking in at the pub."
• "Self service check in - email sent 4 days before arrival giving pitch number so no need to find someone especially good if arriving when dark."

Cons:

• "Upon arrival there was nobody there to guide you to which pitch was ours and also had to find everything yourself."
• "Chaotic booking, supposed to get email with pitch number, doesn’t happen."

Food Quality

Pros:

• "Delicious, good value Indian meals to take away and enjoy in our van."
• "The food at the pub was outstanding, staff friendly and helpful."
• "The food was Indian cuisine and absolutely the best I've ever tasted."
• "Food here is indian street food its FANTASTIC."
• "The food was probably some of the best food I have ever eaten."
• "Amazing Indian food in the pub."
• "The food in the pub was amazing and well needed after a long day walking."

Cons:

• "The menu in the pub could have benefited from just a couple more English choices rather than Indian."
• "Food is well below average with fatty gristly meat (obviously cheap) at extreme prices!!!! £17 for a curry!!!"
• "The food was less than average."
• "As vegetarians, there was only one starter and one main that we could eat."
• "Food was very expensive. £15-£19 per curry, £6 for a rice or side dish."
• "Very disappointed this time, pub has become Indian restaurant, two non indian items on menu."
• "Staff know nothing about the food and couldn’t be more disinterested!"

Staff and Service

Pros:

• "Staff were friendly and helpful and the pub is also dog friendly catering for those camping with dogs."
• "All the staff in the Marlbank Inn were very friendly, welcoming and pleasant."
• "The staff in the pub were really welcoming and accommodating."
• "Really friendly and helpful staff too."
• "Staff are so friendly in the pub."
• "Friendly, helpful staff."
• "Great staff in the pub."

Cons:

• "The general attitude was appalling."
• "It’s just truly horrific to put it simply 😂 staff are useless and scruffy, cutlery is dirty, food is pricey full of cheap meat."
• "The staff were friendly but cool, we weren't told where anything was."
• "The staff were really unhelpful and difficult to get in touch with."
• "Once we were seated we were then ignored, no one attempted to take our order…"
• "Staff not welcoming."
• "The ginger haired member of staff was plain rude when she told us they were full."

Facilities and Cleanliness

Pros:

• "Facilities regularly cleaned."
• "The facilities were good with a spacious pitch as advertised."
• "Facilities really clean and good."
• "Facilities clean, good showers."
• "The toilets/showers were nice and clean."
• "Facilities were good showers were clean and lovely and warm."
• "Toilets and showers mostly clean."

Cons:

• "Shower block could do with updating."
• "The hot tap wasn’t working, one of the cubicle lock was broken and the hand dryer didn’t work in the men’s toilets."
• "The campsite needs work. It's boggy and grass needs cutting regularly."
• "Facilities are very basic. Toilets and wash room is actually the pub toilets."
• "The hard standings were a couple of paving slabs for the van wheels to sit on only so we still had muddy boots."
• "The showers - really in need of updating - cold inside the shower room, although showers nice and hot - however, no extract fan and by the time you’ve finished, you can’t see your hand in front of your face."
• "The showers and toilets were in the pub, so the toilets were shared with pub customers. They weren’t very clean."

Location and Environment

Pros:

• "Lovely quiet spot (apart from the early morning call of the donkeys in adjacent field, which I personally found very amusing), ideal for walking in the Malverns."
• "Location near the Malvern Hills is great – easy to access the walks."
• "The location is very good for walking in the Malvern Hills."
• "It was in a good location. In easy reach of local towns such as Ledbury, Upton on Severn and Malvern."
• "Located at a pub. Location to Malvern and Ledbury good."
• "Quiet and peaceful campsite which is located vary close to the Malvern Hills."
• "Perfect location, feels like you're in the sticks a bit but actually you're a really close drive/walk to the town."

Cons:

• "Very poor Wi-Fi and phone signal, and lots of road noise unfortunately."
• "Not as close to the Malvern hills as expected but that may be us misinterpreting the write up."
• "There is quite a busy road nearby with traffic starting early hours of the morning."
• "You're very close to the main road, which was quite noisy, even at night."
• "Would have been a quiet location but for the strimming behind the pub."
• "Very noisy. Not from the pub bizarrely but from farm next door and traffic."
• "Pitch was right next to the main road so it was a very noisy."