Address: Matchmoor Ln, Horwich, Bolton BL6, United Kingdom
Phone: +441204693323
Rating: 3.9
based on 89 reviews.
Staff and Instructors
Pros:
"The staff were friendly and extremely hard working."
"The staff were fantastic and made us both feel at ease instantly."
"Excellent teacher and very friendly staff and horses."
"The staff are so helpful & friendly."
"The instructor was brilliant. She was knowledgeable, friendly and encouraging."
"Everyone is so friendly and welcoming, Andy is a real credit to the place."
"Katie is one of the friendliest staff and my kids had her on their first hack and made it unforgettable for them both."
Cons:
"Never have I ever had anyone speak to me the way they had."
"I was abruptly and rudely spoken to over the phone in regards to my booking."
"The lady in the office was very rude and there is no system within the stables."
"Would never go back or recommend this place."
"The children enjoyed it but I found the staff not very welcoming with the children."
"I tried emailing them, twice and they did not respond."
"Both manager and worker laughed in my face over the phone and we're very unapologetic about the situation."
Horses and Riding Experience
Pros:
"The horses were also quite placid and were not bothered by the traffic."
"The views are stunning and the horses are gentle and very well cared for."
"The stables themselves were freshly mucked out and food and water was freshly available."
"We had a wonderful trek around Rivington, my daughter and I, the ponies were lovely and well behaved."
"The horses looked very well cared for and the staff were amazing!"
"The horses here are so beautiful, well looked after and healthy."
"Horses all seemed happy and healthy just happily wandering around free."
Cons:
"The horses here are clearly not well mentally and physically, there never clean and depressed the staff there abuse the horses they hit them with twigs."
"His horse was clearly inexperienced and not ready to lead a hack yet he brought him out anyway."
"The horses are depressed and are never cleaned, crammed in together in the stables."
"Horses don't look cared for."
"I think that the horses are just over used and abused, they use them for money and don't look at the welfare of the horses."
"Comments have been made that the horses are neglected so spook easily which I agree with."
"These horses were in a state cuts all over there’s body’s, matted in mud, haven’t been brushed or washed in years."
Value and Accessibility
Pros:
"Their prices are half those of most riding stables so it you want fancy then be prepared to pay for it."
"This place makes horse riding accessible to everyone."
"It was fantastic value for the nearly 2 hrs we spent there."
"A hack is approx 12pound and worth every penny."
Cons:
"It was a nightmare trying to get through to book."
"This company has been paid thousands of pounds for Groupon riding experiences which have to be used in a fairly short time."
"Lost one voucher and now on the brink of losing another."
"They do not answer the telephone."
"Booked the offer through Groupon. Rang every day for the past week minimum 3 times per day at varying times. No answer machine to leave the message as stated."
"Booked through Groupon last year, paid £28. My daughter phoned and phoned to try and book us in, no one answered."
"Booked a voucher online to use here and could never get through to them to book a slot."