Matchmoor Riding Centre Reviews Summary

Category: Horse riding school

Address: Matchmoor Ln, Horwich, Bolton BL6, United Kingdom

Phone: +441204693323

Rating: 3.9
based on 89 reviews.

Staff and Instructors

Pros:

  • "The staff were friendly and extremely hard working."
  • "The staff were fantastic and made us both feel at ease instantly."
  • "Excellent teacher and very friendly staff and horses."
  • "The staff are so helpful & friendly."
  • "The instructor was brilliant. She was knowledgeable, friendly and encouraging."
  • "Everyone is so friendly and welcoming, Andy is a real credit to the place."
  • "Katie is one of the friendliest staff and my kids had her on their first hack and made it unforgettable for them both."

Cons:

  • "Never have I ever had anyone speak to me the way they had."
  • "I was abruptly and rudely spoken to over the phone in regards to my booking."
  • "The lady in the office was very rude and there is no system within the stables."
  • "Would never go back or recommend this place."
  • "The children enjoyed it but I found the staff not very welcoming with the children."
  • "I tried emailing them, twice and they did not respond."
  • "Both manager and worker laughed in my face over the phone and we're very unapologetic about the situation."

Horses and Riding Experience

Pros:

  • "The horses were also quite placid and were not bothered by the traffic."
  • "The views are stunning and the horses are gentle and very well cared for."
  • "The stables themselves were freshly mucked out and food and water was freshly available."
  • "We had a wonderful trek around Rivington, my daughter and I, the ponies were lovely and well behaved."
  • "The horses looked very well cared for and the staff were amazing!"
  • "The horses here are so beautiful, well looked after and healthy."
  • "Horses all seemed happy and healthy just happily wandering around free."

Cons:

  • "The horses here are clearly not well mentally and physically, there never clean and depressed the staff there abuse the horses they hit them with twigs."
  • "His horse was clearly inexperienced and not ready to lead a hack yet he brought him out anyway."
  • "The horses are depressed and are never cleaned, crammed in together in the stables."
  • "Horses don't look cared for."
  • "I think that the horses are just over used and abused, they use them for money and don't look at the welfare of the horses."
  • "Comments have been made that the horses are neglected so spook easily which I agree with."
  • "These horses were in a state cuts all over there’s body’s, matted in mud, haven’t been brushed or washed in years."

Value and Accessibility

Pros:

  • "Their prices are half those of most riding stables so it you want fancy then be prepared to pay for it."
  • "This place makes horse riding accessible to everyone."
  • "It was fantastic value for the nearly 2 hrs we spent there."
  • "A hack is approx 12pound and worth every penny."

Cons:

  • "It was a nightmare trying to get through to book."
  • "This company has been paid thousands of pounds for Groupon riding experiences which have to be used in a fairly short time."
  • "Lost one voucher and now on the brink of losing another."
  • "They do not answer the telephone."
  • "Booked the offer through Groupon. Rang every day for the past week minimum 3 times per day at varying times. No answer machine to leave the message as stated."
  • "Booked through Groupon last year, paid £28. My daughter phoned and phoned to try and book us in, no one answered."
  • "Booked a voucher online to use here and could never get through to them to book a slot."

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