Asda Burnden Park Superstore Reviews Summary

Staff and Service

Pros:

• "The store assistant was on the case immediately de-tagging it and authorising the purchase, all before I had put all the other bits through."
• "Large store, friendly staff, a wide range of groceries and clothes, as well as electrical goods and toys."
• "As a person who has shopped in the premises for a good ten years never once have I had a bad experience in the premises, staff were friendly and helpful."
• "Helpful staff good customer service easy to chat to staff if I have any problem with something."
• "Each time the staff have been friendly and helpful and polite."
• "Me and my brother came in the other day for a 43 inch Tele there was a young lady on the front desk at customer services called YASMIN who went out of her way above and beyond to help us."
• "Staff found to be polite and helpful reasonable level of stock, depending on what time of day you are shopping."

Cons:

• "Talk about a supermarket in decline. Don't go!!. Staff ignorant, no trolleys, extremely dirty to look at, invasive drug addicts at the door which are just watched by security."
• "Never any basics on the shelves, not even one bottle of milk this morning, obnoxious rude staff, trip hazards everywhere."
• "I wouldn't give any stars that's how bad the staff is full of negative attitude especially an elderly Asian man with glasses that works in customer service."
• "The lady rudely came up to my sister very aggressively saying 'DO NOT OPEN THE BLANKET'."
• "Terrible customer service, was verbally abused by the lady on self service."
• "Some of the staff are very ignorant."
• "Appalling attitude from the staff and security staff."

Store Layout and Stock

Pros:

• "There is a decent range of stuff on sale, especially catering for the sizeable Asian local population."
• "Considering prices are going up ASDA still very reasonably priced on their groceries and still great fresh vegetables and salads."
• "They always stock a wide variety."
• "The store is very clean and always restock the shelves when they're low."
• "Everything that you can ask for."
• "Larger Asda with lots of parking, really needs a refurbishment but plenty of choice in the store has a Subway and a dry cleaning shop by the car park."
• "Quite an experience, especially more so at the month of Ramadan where we actually value and appreciate food. Been getting ready made meat and chicken all this month.. Very nice surprisingly."

Cons:

• "Every morning I come out with nothing I went in for or nothing at all."
• "Lots of empty shelves, things put in random places."
• "Disgusting! Absolutely grim!! Bought some donuts some time ago and it had the date due in 1 day, didn't notice till we bought it home! Not too long later as we were about to eat it, I noticed a whole big spot of mold on the donuts."
• "Don't seem to have enough stock."
• "It had lots of empty shelves, NO Bread, Not much fruit or Veg."
• "Wish I could give no stars."
• "This is now my 4th visit in a row where they've been 'out of stock'."

Checkout and Service Efficiency

Pros:

• "Open 24hrs a day, which is convenient."
• "The staff are always happy to help you it's open 24 hours which is convenient."
• "The parking is very large and free, it is part of the shopping park."

Cons:

• "Queues are always long."
• "Long queues at all till but only four were manned."
• "My wife came to get half a dozen things. Yet take over 1hr as yet again no staff on checkouts handbasket self-scan horrendous queues no staff to be seen gone down hill big time."
• "Only two manned checkouts, auto checkouts not working properly."
• "No tills open, only long queues waiting for the self-services ones."
• "Cannot give one star as the store had the product I was looking for. However, the store is inefficient, they have a majority self service checkouts with one person only on the tills."
• "Unacceptable waiting time at the tills during off-peak."