Pizza Hut Reviews Summary

Food Quality

Pros:

• "The pizza was hot, fresh and regularly replaced with new."
• "The food on the salad bar was fresh and there was someone looking after that all the time."
• "Food was delicious so after all we had a great time thanks to this lady!"
• "The pizza available is always fresh and hot, the salad bar pretty good and the pasta also hot."
• "Food was brilliant as always."
• "The food was absolutely amazing and really well prepared."
• "Food was excellent!"

Cons:

• "Pizza was bland and overpriced for what it was, chips were burnt and no-one came to check on us."
• "Some bits on the salad bar were a bit stale."
• "There was some old (nearly rotten) food in the salad bar."
• "Pizzas were only lukewarm I think they had been under the light a long time."
• "Food had hardly seen an oven, salad bar was a mess."
• "Food came and it wasn't fully cooked."
• "Extremely sparse dried out toppings."

Service

Pros:

• "The staff were incredibly friendly and attentive."
• "Staff were very pleasant and we were warmly welcomed on arrival."
• "Very good service our waitress was really helpful and went above and beyond for us."
• "Our server was lovely. She seated us, got things for the kids to colour in and even helped do their coats up at the end."
• "The staff working this afternoon deserve recognition."
• "Staff were amazing and very friendly."
• "The staff here are incredible! My friends and I had booked a movie and came to eat here before but we were really late getting to middlebrook."

Cons:

• "Waited to order for 25mins while it's virtually dead."
• "Went in on a Saturday night. Was told that it'll be a half-hour wait for a table then 40 minutes-1hr for food."
• "She was very unfriendly towards me and my friend, she gave us unfriendly glares and continuously chatted about us to her co-worker in a nasty way."
• "Rude staff, need A LOT of training in customer service."
• "Service was ok but a little slow."
• "Service is non existent, once you're seated everything is done via the app."
• "One of the worse customer service I ever experienced."

Price

Pros:

• "A good price for 4 to eat."
• "Great prices and great pizza."
• "The lunch time buffet is a steal for the price."

Cons:

• "£75 for three 11 inch Pizza's, 3 Colas and 3 ice Creams. And I thought Domino's was expensive!"
• "The only reason I didn't give 5 stars was because of some of the prices, nearly £25 for a large Pizza, nearly £10 for a very tasty but sparse Lasagne and £4 for a portion of chips, greedy and outrageous."
• "Food was lovely when it arrived but it feels slightly overpriced for what you receive."
• "Food and alcoholic drinks are expensive. Definitely could not have afforded to go without Merekat Meals."
• "The reason for this being the insane prices, as we crossed to road to go to Bella Italia we contemplated how much Domino's we could of bought for the same price."
• "Tea to drink which I thought expensive at £2.15 for a mug."
• "We also ordered ginger ale drink which was way overpriced."

Atmosphere & Cleanliness

Pros:

• "Love eating here, not been since it was refurbished til today."
• "The place is very accessible for wheelchair users and plenty of room at the table."
• "The venue itself was very clean and very well looked after."
• "The place was clean - even the toilets."
• "Really like the new decor."
• "The restaurant was quiet, clean and tidy."
• "The restaurant was clean and tidy and there is hand sanitizer available as you enter."

Cons:

• "Absolute joke where these companies pressure you into using card payment only and QR code this and QR that. That's why the atmosphere is shocking because staff don't interact with customers because everything is digitalised."
• "First thing when we enter into the Pizza Hut at 7:44pm they told us to wait so we waited there for 20 minutes even half of the tables was empty."
• "Looks as if had been busy and staff trying very hard to keep clear, but a bit sticky in places."
• "The restaurant is pretty run down and in desperate need of a refurbishment."
• "Dirty tables, dirty seats."
• "It really did not seem clean either."
• "Sadly we made to wait far too long for service on shift that came reportedly after a busy lunch."

Ordering System

Pros:

• "The online ordering is brilliant, the service is quick, and the food is great."
• "Ordering is done via QR code and website. Really quick to bring to the table."
• "Due to covid, we had to order on the app, but very easy with the QR code on the corner of the table."

Cons:

• "Great experience, nice food, only complaint we have is that we were unable to order via our phone as when we tried to order drinks with the meal it wouldn't add so had to do it the old fashioned way and use a member of staff."
• "Once we were seated we were told that you had to scan a QR code on the table, order via an app and pay online, all of which requires a smartphone and the knowledge to work it which some people may not have."
• "Everyone was forced to order online by scanning a QR code. Naturally, the website isn't intuitive."
• "We had to order on our phones - most frustrating."
• "Been in with my family this evening (7 of us in total) was told we could not order manually through a member of staff and had to order through the app."
• "That App they have is good but takes a but to get head round it."
• "Absolute shambles of an ordering system."