Bolton Audi Reviews Summary

Customer Service

Pros:

• "James worked tirelessly to correct issues that were outside of his control."
• "David kept me informed of what was happening at all stages."
• "If there was a 6th star I would have clicked on it because the service was amazing."
• "I honestly can't fault the service and personal touch we experienced at Bolton Audi."
• "Its not very often i write a review but found my experience with Bolton Audi exceptional."
• "I felt very valued as a customer and all my questions and queries where answered in a professional manner."
• "All the staff I dealt with were brilliant, the reception ladies were friendly and always welcoming."

Cons:

• "By Wednesday afternoon, considering I had no transport, I called for an update only to be quite bluntly and condescendingly told there was no update because the car hadn’t even been looked at."
• "Horrendous experience this morning."
• "Called is as needed to look at a Q3 TFSI E, reception and staff in general couldn't care less."
• "The after sales service is shocking, especially in comparison to how good it was before I placed my order!"
• "Customer service is terrible, my wife has been messed around for 18 months with her car trying to be fixed under warranty."
• "One of the worst professional car dealer show rooms I have ever been to in my life."
• "Not even worth a star for the level of customer service they provide is utter rubbish."

Vehicle Service and Maintenance

Pros:

• "On first viewing of the car it appeared to have been valleted to a high standard."
• "Had my audi s3 serviced from here and I must say the staff service is brilliant and satisfying."
• "Great Service from Everyone at Bolton Audi."
• "It is a very pleasant experience taking my car here."
• "Fantastic service.dealt with omar and luke. Couldn't do enough for us."
• "Staff were very welcoming and helpful."
• "Jeanette was fantastic from start to finish and couldn’t help enough."

Cons:

• "Two year old Audi A3, you found a crack on the gearbox, NOT covered under warranty."
• "Offered no refreshments whilst sat waiting for hours."
• "Waited for a light cluster part for 4 weeks, eventually got delivered on examination audi said it was scratched and another one had to be replaced."
• "DONT LEAVE YOUR VEHICLE WITH THIS DEALERSHIP."
• "They have no pride in the cars they show you."
• "Speeding in residents streets. Half a tank of fuel wasted and made my car dirty."
• "Returned an item for parts last month used cash, emailed and rang up on numerous times for return of cash no updates or money as of yet."

Value and Pricing

Pros:

• "£599 for a cam belt change on a 2.0 TFSi???? Mental and that's a special offer apparently, usually £779? WHAT?!!! ...VAG specialist £315 using genuine parts!"
• "If you are thinking of buying an Audi, try Manchester rather than Bolton dealership."
• "Apart from EXTORTIONATE prices it's a great place."
• "Marcus is a top guy who really looked after me throughout the whole car purchase journey."
• "Amazing persoal service provided by the team at bolton Audi especially the head of service Jeanette."
• "Picked up our A7 today, can not fault anything of the service or car!!"
• "My experience at Audi was fantastic, I was delt by carl and Jamie and the service I received from the start was 10/10."