Taj Grill Reviews Summary

Service

Pros:

• "The service was outstanding and the restaurant itself was gorgeous."
• "Very friendly staff and owner."
• "Was served promptly, advised it would be a 20 min wait as busy Saturday night."
• "The staff are very courteous and the Pakistani food such as kebabs and tikkas is amazing."
• "Service was very good everything arrived on time."
• "The staff downstairs were very friendly and helpful."
• "The service was fast and efficient."

Cons:

• "Service was awful."
• "Definitely would not recommend this restaurant to anyone as you will end up ruining your appetite😡😡"
• "The waiter took soo long to tend to us as if we weren't there."
• "Arguably the worst group of staff I've come across."
• "Terrible customer service, they got my order wrong 3 times."
• "Service was terrible."
• "Service needs much improvement."

Cleanliness

Pros:

• "Cleanliness on point."
• "The normal toilets are downstairs and were clean if a bit dated."
• "Spacious, clean and family friendly."
• "Dining area was very clean."
• "Clean tidy."

Cons:

• "The restaurant was dirty, despite having just opened, with dirty floors and sticky tables."
• "The restaurant floor was very dirty and if that's not enough to make you puke then just go downstairs to wash your hands or use the loo then that sure will."
• "Men's toilets were not clean, very smelly."
• "The cutlery on the table were also dirty."
• "Can't even describe the condition of the toilets."
• "Toilet etc typical for ilford lane. Disgusting and wet and smells awful."
• "Basement stinks of the dump in winter."

Food Quality

Pros:

• "We really enjoyed food with family, everything from start to finish was fantastic."
• "Ordered food for Eid for 50 people; and the food tasted amazing."
• "Everything was outstanding, fresh and delicious."
• "The food arrived quickly, it tasted good and was freshly cooked."
• "The masala fish spot on as usual."
• "Food was enjoyable and generous portions."
• "This is probably the best Pakistani food I ever had at a restaurant."

Cons:

• "The food is average - the meat/chicken are a bit too burnt, taste is ok, chicken is too dry, lack of attention in cooking and preparation."
• "The kharahi was watery and lacked any taste."
• "The chicken tikka roll exhibited a lack of succulence."
• "Worst food ever. Nothing was fresh. Chicken curry was smelly and tikka was hard enough."
• "Food wasn't tasty either."
• "Their Chicken Biryani is not great it tastes like the Shaan biryani off the pack."
• "Poor quality standard of food."

Value

Pros:

• "The price will not bite your wallet."
• "Will definitely recommend to all my friends and family."
• "Prices are very reasonable and the service was quick."
• "Price was wonderful and definitely value for money."
• "Fair value for money too."
• "The food was tasty, generous portions and reasonably priced."
• "Parking is free on the side roads after 6:30pm."

Cons:

• "All in all total rip off."
• "Over price food."
• "Price is good, but too high for quality."
• "Charged £2 for a plate of salad which didn’t even taste fresh!"
• "Went again and had to wait ages for 11 naans, again which was overpriced."
• "Waste of money."
• "Total waste of money and time."

Ambience

Pros:

• "Downstairs seating area is lovely with air con and comfy big seats!"
• "The food is great and so do the ambience."
• "A nice spacious restaurant on ilford high road."
• "Nice place to eat in with friends and family etc."
• "Nice restaurant in prime location of Ilford Lane."
• "Restaurant had nice lighting and design."
• "Seating area lighting clean place to eat and service a1."

Cons:

• "It was a bit smokey when we entered."
• "The place is cold."
• "The environment is horrible."
• "South Asian atmosphere, depends if you're into that."
• "It was too hot to sit due to busy period and full of smoke from the grills."
• "Extremely bad service with no waiter and bad and smelly atmosphere."
• "The only waiting staff was dressed in her own clothes and not in uniform."