Group 1 Borehamwood BMW Reviews Summary

Customer Service

Pros:

• "Mark Price really did go the extra mile and provided a fantastic service."
• "Excellent service from the moment I stepped through the door."
• "Our sales advisor was Thomas there for us since day 1. He was very helpful, always replied our emails and gave us all the answers we need on time."
• "Reception staff welcoming and nice, clearly stating how long wait was going to be and offering seat in a comfortable waiting room with complimentary tea and coffee."
• "Mark Price the best seller we ever had, made us feel so welcomed, his customer service was amazing."
• "The receptionist at Car Showroom and the driver on the forecourt at the service department and even the receptionist on the service and parts department where professional and courteous."
• "Service agent (Dennis Ayree) was very polite and helpful in explaining what was done on my car."

Cons:

• "Car was presented very poorly internally and externally! I had to get the car professionally cleaned and car stank of cigarettes."
• "I went to parts reception where I was not helped by a red hair girl."
• "Wouldn't trust this franchise dealership ever!"
• "Simon did everything possible to put me off buying a BMW."
• "We’ve just had the worst experience since we bought our BMW."
• "Whilst the person who served me was pleasant and polite, I was completely unimpressed with Barons."
• "Worst customer service ever for new sales."

Communication

Pros:

• "Was kept informed of progress."
• "Quick, efficient and reliable."
• "I visited here recently to purchase a car. The customer service both on the phone to make my appointment and in person has been excellent."
• "Great job Mark Price & Barons - right car, right price, good pointers, friendly and professional service."
• "I was contacted regularly during the day with the progress of work and the work was completed at time specified."
• "A detailed checklist of work carried out and any issues to further consider was emailed as soon as the car was ready to pick up."
• "The contact from the service team was timely and useful."

Cons:

• "Nobody bothered to even call me back."
• "Made an appointment for a test drive with John Ejindu and arrived at the showroom on time... However, no one contacted, no email or phone call to apologise for wasting my time and day off!"
• "Very poor customer service, no respect for clients, lacks basic etiquettes of responding to emails, do not want to sell cars."
• "Honestly one of the worst bmw franchises I have ever dealt with."
• "However, no one contacted, no email or phone call to apologise for wasting my time and day off!"
• "I don't believe nor feel I was treated with the respect that should be shown to a customer of such a premium brand."
• "I honestly had the worst customer service ever. Staff would walk past me without even asking if i need help."

Cleanliness and Maintenance

Pros:

• "Car was delivered quickly."
• "The car cleaning guys did a great job making the car totally spotless."
• "Car was very clean after service."
• "The MOT was carried out promptly with the video evidence, a bonus getting the car valeted inside and out."
• "Great communication, very professional service- the best MOT service I have ever had."
• "Fantastic service from the team at Barons Borehamwood."
• "First time visiting this BMW servicing, it was a surprisingly pleasant experience."

Cons:

• "The car was not ready and it was not even clean inside lot of waste and dust inside."
• "Car wasn’t clean inside properly dog hair, dirty staining wheel which is means no one clean the car for covid dash dirty not wiped out cup holders sticky etc."
• "Absolute waste of time. Called in the morning and discussed with 'John' from sales team about buying a vehicle."
• "Very smooth service experience. The only thing I found disappointing was the job they did washing my car."
• "Purchased a used car 3 months ago. The car was not cleaned when I collected the car."
• "Not only that but the parking sensor was faulty and the AC on the drivers side wasn’t working."
• "Left my BMW there for a day due to a safety recall. The car as a standard service supposed to be washed and vacuumed non of it was done."