Nando's Mile End Reviews Summary

Food Quality

Pros:

• "The half chicken I ordered was great very juicy and flavourful."
• "Always full of flavour when eating the chicken, it's burgers or wing roulette."
• "The food taste great as usual."
• "Great chicken. The sauces are tasty."
• "The food was packed full of flavour and the chicken wings were spicy which was a medium level of spice."
• "Nandos chicken is never disappointed. Food was great and loving it with both chips and coleslaw."
• "All of my food was cooked to perfection 😄 The sweet potato wedges were crispy on the outside and soft on the inside."

Cons:

• "The chicken is less filling than eating air."
• "Food was not as good as in Whitechapel branch"
• "Food was cold."
• "Chicken was dry, and rice was very bland."
• "Food didn't taste great either compared to other branches."
• "However, the chicken wings was burnt, the burgers were tasteless and it was generally worse than other nandos restaurants I've been to."
• "Chicken was too dry and hard."

Service

Pros:

• "Yunus was lovel, very helpful, patient and professional. He should be promoted."
• "Amazing service. After Deliveroo short changed us... we've got a new batch of food on the house."
• "Anna and her fantastic team completed a large order for us for 40 people with perfect execution."
• "Great service by Joao. We arrived 40mins before closing but the service was welcoming :)"
• "Danny and another staff member and the team helped me out with my order that hasn't come through for about 10-15mins but was reassured and said we'll get it as soon as possible which he did."
• "Great customer service."
• "Great service especially from Anisa who was really warm and helpful."

Cons:

• "If I could put zero stars I would. The service was a disgraceful."
• "Service was very slow, we waited ages for our food."
• "Staff were not attentive at all and were very slow."
• "The service at the Mile End restaurant is non existent."
• "Customer service from the manager was quite bad."
• "Very unhelpful staff who doesn't know about customer service."
• "Worst customer service. Rude Behaviour."

Cleanliness

Pros:

• "Restaurant was neat and clean."
• "The toilets were also very clean and well maintained."
• "I strongly recommend this Nando's branch it is extremely clean as well."

Cons:

• "The sauce bottles were dirty and one even had the metal nozzle covered in green (metal corrosion it seemed)."
• "The place smelt. And was grubby. The staff looked bored and got orders wrong."
• "Plates were very dirty didn’t look washed."
• "Tables and floor sticky empty sanitiser bottle at the door."
• "Toilets were terrible, toilet roll all over the floor in the stalls."
• "Only issue was with plates were not clean enough, need to focus on it."

Value

Pros:

• "You get a 1/4 chicken and 2 sides for less than £8, so it's definitely cheap."
• "Great for what you pay!"
• "Lots of choice that is great. Even better value if you have an NHS email on the app."

Cons:

• "Ordered takeaway and waited an hour and half."
• "Still not received my £20 refund."
• "Third order which has arrived with no sauces."

Accessibility

Pros:

• "Very close to mile end station possibly a five minute walk."
• "Located under the Yellow bridge Mile End road which is minutes’ walk from Mile End Station."
• "If you find yourself driving here there is a CAR PARK which is very cheap it is directly opposite side of Nando’s which is very convenient."

Cons:

• "There is no parking immediately close by but there are local roads close by."
• "There is no parking nearby unless in the evening in which case it's very limited in and around local streets."
• "No parking, but if you're REALLY lucky you'll find street parking nearby."