Nando's Clapham - Northcote Road Reviews Summary

Staff and Management

Pros:

• "Manager and staff were very kind and accommodating."
• "Had the most amazing experience being served by the manager Flo."
• "Exceptional warm and friendly member of staff who made us feel very welcomed."
• "The management was good too!"
• "Two people however who were over immediately to apologise for ALEX’s disrespectful behaviour were FLO, who to be honest is a ray of sunshine."
• "Excellent service from Steven on 15/10/17... Attentive, polite and efficient."
• "Staff are sassy and polite and generally always there to help."

Cons:

• "The manager Adam who personally served us should brush up on his customer service skills."
• "Incredibly rude staff. The manager was rude too."
• "Staff seemed disinterested in helping the customers."
• "Staff are pretty bad. Cared more about the guy because they fancied him."
• "It felt none of them wanted to be there and were doing us a favour."
• "Worst service and experience at Nando's."
• "The manager was rude and disturbing our meal because of the bill which we had paid for."

Food Quality

Pros:

• "Food always in top condition."
• "Actually, not bad at all for a chain. We were blown away at the quality and presentation, and frankly the gravy was better than more expensive restaurants."
• "The food was very good."
• "I found the food to be even better than before."
• "We ordered three different dishes and everything was fresh and tasty."
• "The chicken was cooked perfectly, and the price was right."
• "Absolutely delicious food and quite healthy, which is why we keep coming back."

Cons:

• "The food is as good as any other Nando's, however there seemed to be a lack of sauce bottles and seasonings for the tables."
• "Food didn't arrive to our table at the same time, although all party members ordered the same dish, Chicken Wings."
• "Food was good but the Peri Peri didn't go well with me."
• "Low quality food and drinks."
• "The food is junk."
• "Food has left us feeling rather strange as the chicken was slimy and quite bland."
• "The food was unsatisfactory for my gf as it was as her garlic bread was not lightly burnt but badly burnt."

Cleanliness and Atmosphere

Pros:

• "Such a lovely restaurant and great atmosphere."
• "Nice for groups and young people! Also for families."
• "It is pretty clean organized nando's."
• "Clean and friendly, and always seems to have space for a decent group, no matter when you go."
• "Nice aesthetics and quaint little Nando's to go and chill with friends."
• "The only thing positive is the toilets were clean, makes sense since they are on the second floor which nobody was using!"
• "Great food and service. Very kind and helpful staff."

Cons:

• "The table, the floor and even the menus were dirty and sticky."
• "It was a hot day so this place felt like a sauna as the aircon couldn't keep up and i couldn't wait to leave."
• "One star off for the cleanliness which was poor. Tables felt greasy n the cutlery was still wet."
• "The tables were dirty! Even after asking to be moved from the first table, we got to the second one and it was also sticky after a member of staff said they had just wiped it!"
• "The toilet was locked and when unlocked it it was very dirty and the wc of the first floor was for some reason inaccessible."
• "Every single empty table - upstairs and downstairs - had dirty plates and half eaten food on them."
• "The toilets in here aren't the most hygienic or the best smelling but certainly not the worst I've seen."