Address: 12a Church St, York, YO1 8BE, United Kingdom
Phone: +447539001242
Rating: 4.5
based on 164 reviews.
Atmosphere and Decor
Pros:
"Nice and quiet when we stopped for a hot drink and donut."
"Cute little donut shop, with cute wall decorations - ideal for photos."
"Cute, little shop in the heart of York."
"This female owned business is a fresh, tasty, instant mood boost."
"The colourful shop always makes me feel cheery."
"The vibe is positive and so colourful."
"The venue cool, clean and spacious. I loved the music, sweet beats and not too loud."
"Staff are always really friendly, I took my hyper 3 year old in who was running all over the place and they were so nice about everything."
Cons:
"I found the interior a little tired and in need of attention."
"The interior decoration is a bit shabby and doesn’t feel like the cleanest place to eat."
"From the outside it looks very trendy and cute but inside it looks and feels very unfinished."
"There were around 15-20 people outside when we left all looking and taking pictures of the donuts in the window, but noone smiled or said hello or tried to invite them in."
"What a disappointment. With such and appealing shop front and colourful packaging you would expect high quality, tasty and creative food but honestly, I would rather get doughnuts from a supermarket."
"Tables were sticky to the touch and covered in crumbs and sprinkles, the floor was even worse."
"It was a little disappointing to see that the place was not as clean as it could have been."
"Went on a day trip to York and spontaneously decided to get two treats here. The staff were very friendly... Shop could have used a little clean as it looked a little dirty and tables were sticky."
Staff and Service
Pros:
"Shop was clean and staff was friendly."
"Friendly staff, hot chocolate was good."
"Very kind and friendly staff."
"The staff always have smiling eyes behind their masks with recommendations and a kind word at the ready."
"The gentleman that served us friendly."
"Staff are very friendly, and make the environment very relaxing and worth being in."
"My meal was good but spicy and I didn't think to ask before. And it wasn't specified anywhere that it was spicy. The service was good. They let us know before that our meal will be 15min of preparation."
"Fantastic spot for affordable and healthy food. The hummus is great. But the sides are even better. Super friendly-staff and a relaxed, a welcoming atmosphere, and very reasonable prices make this a great place to eat."
Cons:
"We went this morning for a small black coffee, can of coke and 2 donuts (£13!) and we not greeted when we came in as 3 members of staff were 'busy' all talking to each other and on their phones."
"When I looked at the prices for this place I thought that it was going to be a right pretentious affair. Almost 10 quid for a chickpea filled pitta? In London maybe. I couldn't have been more wrong, the staff were really cool."
"First time to York and visited the store. I walked in and there were three staff members behind the counter talking amongst themselves. I waited and not one of them recognised my presence, so I eventually left."
"The staff are always super friendly too :)"
"The service while fairly quick, is frustrating as your expected to know what you want instantly."
"Very disappointing. There are some nice donuts but the place was filthy. Dirty crockery everywhere, rubbish all over the floor, and sticky, stained tables. All while three members of staff were just stood around chatting."
"When I looked at the prices for this place I thought that it was going to be a right pretentious affair. Almost 10 quid for a chickpea filled pitta? In London maybe. I couldn't have been more wrong, the staff were really cool."
"Could not fault this little colourful shop of donut dreams!! Huge choice, that’s always changing, meaning every trip I get to try something new! Friendly, helpful and fun staff, amazing coffee, the tastiest and freshest donuts I’ve ever eaten and just a great happy place to be!!"
Donut Quality and Flavor
Pros:
"Trekked on an early morning to get my donut fix. They were really good, huge size and a bit sickening after the 4th-5th bite."
"Absolutely delicious doughnuts, the best I've had as they had that real fresh taste/ texture with a slightly crisp edge."
"Popular with tourists and locals alike, doe bakehouse has a welcoming environment, the staff are happy and friendly and the donuts are excellent quality."
"I ordered a large order of branded donuts with the lovely Lacey and she was wonderfully helpful, always responded back to me quickly, is very friendly and happy to help."
"The donuts from here are always fantastic! The menu changes frequently, lots of great flavours and a wide range that are vegan friendly too."
"The most amazing donuts I have ever had, the birthday cake filled and biscoff ones are my favourites!"
"I'm not lying when I say these are the best donuts I've ever had. I know every month there's going to be a new flavour I want to try out and it's exciting to find out what crazy new idea they've come up with next."
"The Americano was too hot that I got burned at my two hands. If i drank it, i would have had a very big burn in my mouth. The staffs' treat was insufficient, so i was burned even more."
Cons:
"I regretted it at the very first bite. Way way WAY too sweet, could feel the sugar crunching between teeth. It was awful."
"Honestly the donuts look amazing but don't taste it, they are very bland."
"The donut itself was plain and tasted like a bagel."
"I love donuts and I was immediately drawn to this shop window. They have a large selection of different donuts... Unfortunately, that’s all they were. The texture was ok but they lacked any distinct flavour."
"The cream on the freddo kinder donut was really salty so had to scrape that off. It also tasted nothing like kinder, so disappointing. For the other donuts we found it was a lot of donut for very little topping."
"We bought these as they reminded us of Project D doughnuts which we love. We paid £14 for 4 doughnuts and as soon as we tasted the first one we regretted the purchase immediately. They were tasteless, some were too greasy and the others too dry."
"How could we not try a box of these! Walked passed multiple times but we finally caved in. The chap on the counter was lovely, talking us through the options available - so many to choose from!! But they are great! Didn’t last long though."
"One particular staff member, a young girl with red hair, was extremely rude when I tried to point out which donut I wanted and shouted at me, to get out of the way. I found their donuts to be distinctly average, Krispy Kreme do a much better donut. Donuts were overly sweet and dry and very overpriced. Will never bother with this place again, doesn’t even deserve one star."