Nando's Harlow Reviews Summary

Atmosphere & Decor

Pros:

• "Great atmosphere up in Nando’s harlow, whole kitchen went up in flames this afternoon."
• "Not only was the food delicious, but the atmosphere was great too."
• "This Nando's store is located at a wonderful place of town by the Water Garden, giving an wonderful atmosphere in and out."
• "Had a really nice time here with very good food and nice friendly atmosphere."
• "Always a great service & Tony the manager is genuinely one of the nicest guys & hardest workers."
• "The vegan burger was amazing! The flavours and textures were great."
• "Really enjoyed it, got there just before the lunchtime rush so had a booth and quick service."

Cons:

• "It could really do with a 'facelift' decor wise."
• "This one was a bit of a dull atmosphere, we went in the middle of the day on a Tuesday so I probably shouldn’t have expected much really."
• "The atmosphere at harlow is a bit canteen like."
• "Just too many tables squeezed in, end up having dinner with the table next to you."
• "45 to 50 minute wait for a table."
• "The cleanliness of the cooking area floor and the wall next to the booths was nothing short of disgusting."
• "The floor where I sat was so dirty with food and crumbs under the table."

Service & Staff

Pros:

• "Lovely staff, very helpful, smiley and polite."
• "Today we visited our local Nando’s in Harlow Essex. We were greeted by Gary who immediately made us feel welcomed warmly!"
• "Kelly the manager was great, came over with a smile on her face, very kind lady."
• "Gary is brilliant! Future manager there Nandos! Made us feel like we were dining in a 5 star hotel."
• "Helpful staff, happy to explain me queuing system and app."
• "The server Emma was really attentive and friendly and couldn't do enough for us."
• "We were served by Tony who was so friendly and kind, he was very helpfully."

Cons:

• "A member of management decided to lie to our face regarding a mistake in terms of an order."
• "Staff needs to be re-trained."
• "Absolute shambles said 6oclock then 6.30 now 7.30 still not here manger is also rude."
• "They took ages bringing the drink glasses over and then ages bringing the food after that."
• "The wait after ordering was ridiculous, when the food did come they brought the wrong orders."
• "We had a long wait for our food (even though we could see it sitting under the hot lamps waiting to be collected)."
• "Then after pointing that out to a waiter he replied that he's gonna... Leave the food on the side in the kitchen then bring it later..."

Food Quality

Pros:

• "Food arrived shortly after ordering. Ordered two grilled chicken pittas spiced Hot."
• "The Nando's stamps reward is a plus."
• "Food, service, literally everything is always spot on here!"
• "Value for money. Finger licking good."
• "Food still taste great and hot enough on the plate."
• "The food was really nice. I always order sunset burger and peri salted chips and this was actually the best I had out of all the Nando's I’ve got it from so far."
• "Chicken was cooked to perfection, nice and juicy, the sauce was amazing, so full of flavour, with just the right amount of spice level for me!"

Cons:

• "But the place needs some serious deep cleaning. Somehow it put me off seeing grease in some places where it shouldn't be."
• "Had platter 1st time we got a whole chicken last 2 times got pieces not the same."
• "I ordered some peri peri wings the other day and found hair in one."
• "Was an average experience at the Harlow nandos. Food not as good as others."
• "Awful experience. Dirty sticky tables. And the chicken thighs were the size of a sparrows thigh!"
• "Disappointing! Ordered tonight and the potions were half as usual, and the price went up as well."
• "Barely grilled chicken; just dunked in the sauce & slapped in the box."

Ordering & Delivery

Pros:

• "Quick and easy lunch spot with colleagues and service was great, couldn’t fault it."
• "Helpful staff to guide a relative newcomer through the menu."
• "Went with my partner. We shared a wing platter which was served very quickly and offered great variety."
• "All the staff were professional but special shout out to indre who was exceptional!"
• "Service was efficient, fast and helpful."
• "The staff are very friendly and quick to surve."
• "The food was extremely fresh and tasty."

Cons:

• "We have ordered twice this week (£70 spend) and on both occasions have had issues with the system and will never use it again."
• "Very slow ordered online said it would be 10mins still waiting 25mins later."
• "This restaurant needs to seriously rethink the way you order food it's appalling to say the least."
• "Had some sides missing which eventually came after we had finished out meals."
• "Ordered after paying 50 pound and waiting 90 mins food was freezing cold."
• "I had a delivery from Deliveroo and had missing item and also food was completely cold."
• "In the end we got nowhere, don’t be fooled when we log onto the Nando’s website to place the order, it is just a rebranded JustEat site."