The Smithfield Reviews Summary

Decor and Ambiance

Pros:

• "The restaurant had lovely decor and quick service."
• "Shame as the decor and staff were nice."
• "Good choice for food and drinks while waiting for your flight. The interior is quite nice and a bit vintage."
• "Travelling often, I’ll usually stop by the Smithfield when in Luton due to its proximity to departure gates, well prepared food, and overall comfort (nice fixtures, good light, and great arched windows viewing the taxiway)."

Cons:

• "Food was generally good, but the actual cleanliness of the place leaves a lot to be desired."
• "Very dirty too, no clean tables to sit at."
• "Filthy. Bloke who seats you fiddling with knives and forks with his bare hands. Tables not cleaned between customers."
• "I was always told if front of house looks untidy and dirty back of house is generally worse."

Service

Pros:

• "Great waitress service from Ania with food on the table in under 20 minutes on a busy Friday afternoon."
• "The waitress Ania made all the difference to a lovely experience."
• "Maziya is very nice, she was very helpful with ordering food."
• "Ambica was my Concierge, she is good."

Cons:

• "Was waited on by the most unhelpful staff member."
• "Awful food, 2 of the same dishes but one was charged more than the other. The manager had absolutely zero customer service skills."
• "Extremely rude staff... greeted at the door and told to sit in the lounge area... then half way through ordering breakfast they changed menus and stopped us ordering."
• "Staff were efficient and polite. The food however was ridiculously small."

Food Quality

Pros:

• "Food was as expected for this price point, it was nice but nothing special."
• "The pub has good fish and chips."
• "Food arrived really quickly and honestly everything was good."
• "The fresh orange juice is really nice and I was told that the latte was also quite good."

Cons:

• "£10 for half a bit of bacon, burnt black pudding, a nuked egg and a sausage... Awful."
• "Terrible food. Ordered the 'ultimate' breakfast sandwich. Came with one small sausage cut in half, one slice of tough bacon, stale bread."
• "£20 for a terribly poured pint and the smallest Bellini you'll ever see."
• "NO BREAKFAST at 11.45, just 'everything with chips'."

Price and Value

Pros:

• "Food was as expected for this price point, it was nice but nothing special."
• "Basically the place is ok, I couldn't use the table ordering due to some site issues.. Luckily a nice waitress came in replacing the website. Food ok, price is fair for an airport."
• "Had a lovely Yorkshire Tea which was very enjoyable."
• "The food in Whetherspoon is better. Parts of it tasted ok, but presentation and quantity were awful."

Cons:

• "£10 for half a bit of bacon, burnt black pudding, a nuked egg and a sausage... Awful."
• "£20 for a terribly poured pint and the smallest Bellini you'll ever see."
• "£44 for 2 breakfasts (1 of which was cold) and 2 drinks."
• "£29.50 for 2x Guinness and 2x sausage sandwich this morning. Bar staff incompetent and really slow to serve drinks."

Hygiene and Cleanliness

Pros:

• "Really impressed with the Covid 19 setup. On arrival you're asked to scan the Track and Trace QR."
• "The place looks stunning, however the service is terrible!! Lack of management and organisation."
• "The staff are good and are there to help. I can't say the portions are massive, but the quality is good."
• "Service is great and really quick. Views of the East Stand and Taxiway D are phenomenal."

Cons:

• "Water glasses were disgusting and clearly not washed properly."
• "£15 Dry mush burger. I was practically choking on it. One of the ladies was very rude. They don't take away empty dishes."
• "Awful food, drink and service. The pancakes were clearly out of a packet, dry and hard."
• "Awful experience. Two waitresses at the entrance not bothering even to say/anwer 'Hello' when you are passing them."

Overall Experience

Pros:

• "Great experience sitting at the window drinking a pint before our flight."
• "Lovely atmosphere, however my work colleagues and I ordered an English breakfast before our flight and the portion size was absolutely awful!"
• "Very fast and efficient service. Servers were polite enough and the bar staff were lovely."
• "Wow wow wow SIMPLY THE BEST AIRPORT FOOD EVER!!"

Cons:

• "What a cool place, as we had a long delay, we waited there, lovely food, nice beer, and very nice atmosphere, make you forget about the delays."
• "I just want to had a drink with a nice view of airport, the waiter just didn't let me."
• "Staff attitude very poor. Impossibly difficult to order food and drink if the internet doesn't work."
• "Very poor meal, cold and tasteless. Took 10 mins standing at the bar to get milk for the tea."