Grand Union Health Centre Reviews Summary

Quality of Care and Service

Pros:

• "The service, the care and the after care is second to none."
• "Everyone at the Grand Union Health Centre is polite and helpful."
• "Grand Union Health Center is the best surgery I have ever seen."
• "This practice has really upped its game. Appointments are easier to get on the day."
• "Always receive an excellent service here. Courteous receptionists, experienced and compassionate doctors."
• "I've had consistently positive experiences with GUHC's reception team, Dr.'s and nurses."
• "Very professional and helpful receptionists. Never have to wait long on the line or for appointments."
• "The Grand Union Health Centre offers an excellent and efficient service with great doctors and nurses."

Cons:

• "If you care about your health choose another GP or avoid Dr. NAOMI KATZ: SHE NEITHER HELPS YOUR HEALTH, NOR YOUR MENTAL HEALTH."
• "The GP is refusing me necessary medication, despite being prescribed it in the past by doctors."
• "It is a real shame that the first review I have to write in my life has to be for such a pitiful health center."
• "Really useless rude receptionists. They ignore You, even though the surgery is empty."
• "Dr Katz was judgemental, dismissive and unwilling to take onboard my concerns."
• "If I could 0 stars I would but unfortunately it’s not an option. Never go there absolutely terrible service."
• "Rude, unprofessional, poorly trained receptionists. The practice manager has no training, totally incompetent."
• "This people are all about money every time came for check when I am sick the only thing they know is buy pain killer."

Appointment Accessibility and Efficiency

Pros:

• "The ability to book appointments on line is important because of my working schedule."
• "I can always speak to a doctor on the day I phone even if I cannot be given an appointment to see one the same day."
• "Booked online at 5 am via my NHS App. I was given option of face to face and telephone consultation."
• "My thanks goes out to the team of Grand Union Health Centre for providing such a friendly and efficient service to patients."
• "Amazing how this surgery manages to maintain an outstanding level of care and professional service."
• "Excellent response time for treatment. Dr Katz and Dr Khan are outstanding professionals."
• "Excellent GP practice, always helped when I was unwell and gave excellent and safe advice."
• "This App the my GP one, is amazing, I chosen an appointment in seconds that suited me."

Cons:

• "I don t know if this reviews r real but I don t have this nice experience with this Surgery, very rude receptionist."
• "If you want to stay alive don’t entry this surgery!! They tried to poison me with diesel ⛽!"
• "Almost impossible to get an appointment unless you have social or mental problems, are a drunk or some kind of substance abuser."
• "The receptionists are poorly trained and unprofessional. They wouldn’t let me book an appt, unless I went into details."
• "The last time my auntie went to this GB she experienced very bad treatment form Dr Mark Papp."
• "Well if I ever get an appointment I could potentially change the review but not based on the appointments process."
• "I got turned away from an appointment I booked months ago because I was 10 minutes late!!!!"
• "I woke up on a day off for an early GP appointment and the doctor saw me for 30 seconds."