Royal Surrey County Hospital Reviews Summary

Staff Attitude

Pros:

• "Every single one was incredibly kind, patient, efficient and thorough."
• "The doctors, nurses, healthcare assistants, porters and all support staff were outstanding in their care for me."
• "The surgery team, recovery and night staff were really friendly, efficient, diligent and kind."
• "Every Doctor, nurse, porter and care assistant I saw was exemplary."
• "The nurses deserve massive credit for all they do and the cheerful manner in which they work."
• "Wonderful staff, mostly Philippians, they are so helpful, professional, sweet, kind, never complaining about anything, doing theirs jobs as from the bottom of the heart."
• "The nurses were extremely professional, attentive and kind throughout my stay."

Cons:

• "RUDE OLD LADY who works at switchboard who keeps cutting my call while I am URGENTLY trying to get hold of ENT for my 8 year old badly infected ear for a week now."
• "Trying to get some simple xray results... Some were rude and totally unprofessional."
• "I just got off the phone with a nurse from there Emergency Medical Assessment unit... Terrible experience talking to their staff."
• "Got brought in by ambulance who where amazing.. wasn’t any room in a&e so had to wait in waiting area.. needed more pain relief but was faced with a very rude Asian male nurse."
• "Very sad and disappointing place. Very difficult to make contact."
• "Appalling organisation surrounding A&E and follow up in AEU. It lacks management and control with staff behaving like headless chickens."
• "This hospital has a very bad A&E Every time I have experienced my time there it has been awful, the staff are awful, very very rude."

Quality of Care

Pros:

• "Was seen by the triage team within half an hour and problem sorted within the hour."
• "The dedication is amazing and always up on their cleanliness, constantly cleaning equipment between patients."
• "Went into A&E this morning with a very swollen face due to nasty gum abcess. I was treated quickly and the level of care was outstanding."
• "The doctors are also so amazing. They sit down next to you, take their time, explain things fully."
• "The care you show to your patients is endless."
• "Best of all, staff were attentive and kind despite being very busy."
• "Very very impressed with the level of care, which went beyond duty and well into human compassion."

Cons:

• "This A&E does NOT specialise in severe injuries and trauma."
• "After suffering from osteoarthritis for many years I was referred to Dr Catherine Pain Management Consultant at the Royal Surrey Hospital... I found her extremely unsympathetic and judgemental."
• "Almost 3 months wait on top of an already impossible list to be on."
• "It was terrible. Went there at mid-night on the 4th May 2018 to the A&E department as there was rash on face... she just decided to show me the exit and ask me to leave."
• "No improvements, no apologies, just more incompetence."
• "It takes ages for proper diagnoses and bookings."
• "I had just lost my beloved and very much waited baby and not one person addressed this."

Facility and Services

Pros:

• "The hospital was bright and most important of all clean."
• "The hospital itself was clean, organized, and welcoming, which helped to ease any initial nerves I had about my appointment."
• "The maternity wards in particular are absolutely fantastic!!"
• "Clean hospital with professional and friendly staff."
• "The Royal Surrey County Hospital is in my opinion the very best hospital that I have ever been treated in."
• "The A&E has just been renovated."
• "Excellent Eye Clinic with efficient, friendly, helpful team."