Miller & Carter Heaton Chapel Reviews Summary

Food Quality

Pros:

• "Food was amazing, only deducting 1 star for the lobster (although it tasted amazing)"
• "Mains surf & turf, very tasty steak, chips were golden & fluffy"
• "Amazing quality food, wide selection of drinks and cocktails."
• "The steaks were brilliant. Most of the food was excellent."
• "The calamari was beautifully cooked and definitely moreish!"
• "The food was superb, and the service, particularly from Dawn, was outstanding."
• "The steak was incredible as always, like slicing through butter."
• "The food was amazing. There was one steak that had a fair amount of gristle but everything else was spot on."

Cons:

• "Only deducting 1 star for the lobster... it did look very dry, like it had been sat at the hot plate for some time."
• "The trio of cheesecakes was a little bit less than wonderful."
• "1 star lost in food for the breakfast which was a little below par for the price."
• "The steaks were undercooked, I asked for medium rare and it came rare/blue."
• "Though it was impressive to look at the steaks were not cooked as requested which made it difficult to enjoy."
• "The steak was mediocre, the onion loaf was undercooked and wet, and the fries were cold and also undercooked."
• "My steak wasn't as tasty as expected for an aged steak but cooked well."
• "Awful sauce with mushrooms just looked and tasted like cornflour."

Service Quality

Pros:

• "Very cheerful and attentive staff."
• "We had a fabulous meal here for my boyfriend’s birthday. The service from Amber was exceptional."
• "Our server Oz was really great and couldn't do enough to help 😊"
• "Family of four served by Denise who was excellent: Perfect customer service, really impressive."
• "We were served by Becky today. She was amazing- very attentive and lovely."
• "Sophisticated decor and brilliant atmosphere. Our server Oz was really great."
• "I recently dined at Miller and Carter Steakhouse and had an exceptional experience."
• "Amazing experience! Our steaks were cooked to perfection and I would definitely recommend the beef dripping sauce."

Cons:

• "Only down side place is a very large size and sit us in area where we where only people so atmosphere lacked a little."
• "The steaks were undercooked, I asked for medium rare and it came rare/blue, my wife asked for the same and hers came out more blue."
• "However, really enjoyed ourselves. Thank you Dawn!"
• "We had a lovely meal here last night to celebrate my birthday. We had the 2 course Sunday menu which was great value."
• "I didn't complain or send it back as it's not my nature to say so but it was very cold and rare."
• "The service was very good. My steak wasn't as tasty as expected for an aged steak but cooked well."
• "Only disappointment is the lack of 0% spirits and wines."
• "The food was good as always but it has to be our server Denise."

Ambiance and Decor

Pros:

• "Sophisticated decor and brilliant atmosphere."
• "The atmosphere is brilliant too with a cosy but spacious feel."
• "Welcoming venue, comfortable and accurate in every detail, with themed surroundings."
• "Great new years experience, also my son's 16 birthday, so extra special.. as always the food was outstanding and the service from our waiter (William) was top notch."
• "William was a dream of a server, he explained the menu in great detail and made recommendations which, as a very indecisive person, was very appreciated."
• "We stayed overnight and found the room spacious and very clean. Great location for Manchester Airport."
• "The ambience was super festive and cosy, a lovely way to celebrate the festive period."
• "Nice place and polite staff."

Cons:

• "Only down side place is a very large size and sit us in area where we where only people so atmosphere lacked a little."
• "The place was cold, the food was slow, well over an hour, the main meals were all cold when they did arrive."
• "To top it all off spent the night on the loo."
• "I had to send my glass of wine back as it tasted like vinegar."
• "The only reason I am leaving this review is because our waiter Adam was absolutley amazing."
• "We requested a window seat but that never happened."
• "Very big sized restaurant with good amount of parking and nice decor, although I do think it's a bit too dark and dingey for my liking."
• "Food was lovely but very expensive."