Harradines Removals & Storage Ltd Reviews Summary

Efficiency and Professionalism

Pros:

• "The Harradines team were extremely efficient, friendly and professional."
• "The whole process was professional and incredibly efficient."
• "The removal teams were friendly and efficient at both ends of the move, and the office organisation was great."
• "The team just got on with the job without fuss and 2hrs later, the lorry was loaded and ready to head off to the South coast."
• "The team in the office organised the logistics without any fuss or bother and were always easy to contact and if a message was left called back."
• "The entire team - from the office who set up the move to the movers on both days - went above and beyond to ensure our relocation was stress-free."
• "The move went like clockwork, and was fast and efficient."

Cons:

• "Time wasters. A video call and no quote within 48 hrs."
• "Unfortunately for us, by the time we got a move date confirmed, they were unable to accommodate us."
• "Then every response thereafter was uncaring and evasive."
• "On arrival at my new home I was taken aback by how angry 1 of the 3 movers seemed to be."
• "The customer service was terrible and we would not use this company."

Value for Money

Pros:

• "They have been a real pleasure to deal with and has proved to be good value for money."
• "They are worth that bit extra. Highly recommended!"
• "Not the cheapest quote we had but definitely the best value."
• "Worth every penny."
• "Professionally packed and delivered nothing broken and in our opinion worth every penny and more!"
• "Money very well spent!!"
• "Would definitely recommend and use again as such good value."

Cons:

• "They are not the cheapest, but you really do get what you pay for in this industry."
• "A quote of £1000 for a two bed flat to move two miles."
• "I have done several moves in London at around a third of the cost of Harradines and only had minor issues by comparison to my experience with Harradines."

Customer Service

Pros:

• "Communication throughout the whole process was really great."
• "Every member of staff was polite, friendly, helpful and professional."
• "The office were so helpful prior to the move."
• "Everyone I met either in person, or spoke to on the phone, were always positive, informative about their process."
• "The customer service was terrible and we would not use this company."
• "Fantastic service from beginning to end. Professional, intelligent, careful, kind."
• "We found the administration & bookings team super helpful and very willing to come up with imaginative ways of accommodating our dates."

Cons:

• "The customer service was terrible and we would not use this company."
• "His tone with me felt like this was a totally unreasonable request and as though I had intentionally planned this."
• "Then every response thereafter was uncaring and evasive."

Handling and Care

Pros:

• "They took huge amounts of stress out of the packing and moving process."
• "They took apart our furniture and put them together with ease!"
• "Nothing is too much trouble, everything is wrapped carefully and sensibly."
• "They took time and care wrapping and packing all of my cherished possessions."
• "Our furniture and belongings were packed and transported with care and sensitivity."
• "Everything was packaged superbly and there was not a single scrape, crack, scuff, or anything similar to our movables or either property."
• "The gentlemen worked with military precision and were so polite to us and each other."

Cons:

• "Art was clumsily lumped into packaging with other art pieces so that frames were rubbed against each other damaging the pictures and frames."
• "I had over £800 worth of belongings damaged."
• "We used Harradines to pack our house when relocating to Iceland from the UK. When we arrived, we had a broken coffee maker and a broken printer."