James Removals Reviews Summary

Professionalism and Efficiency

Pros:

• "The lads including the packers were very helpful and efficient and made a job, which can be very stressful, extremely smooth on the day."
• "They were professional, efficient, friendly and reassuring."
• "The guys from James Removals arrived on time, were professional, friendly, and couldn't do enough to help."
• "The team were fantastic: Wayne, Paul, Danny and Sammy were all very professional and did a great job."
• "Very efficient and hard working crew, and helpful staff prior to moving day, getting everything organised."
• "They were professional, efficient, and really kind."
• "We moved from a second floor flat with a tricky narrow staircase into another second floor flat with an awkward shaped entrance. The team embraced all challenges involved with professionalism, can-do-attitude and a great sense of humour."

Cons:

• "If I had known that six months after moving I would still have this hassle I would not have used them."
• "A very disappointing service. I used this company to move from Colchester to London including the packing service... The whole experience has been awful and really upsetting."
• "Rudest person I've ever spoke to on the phone after their truck was blocking a street."
• "However, this last bunch of men have let them down big time."
• "Also charged for a parking ticket which they got by sheer laziness."
• "Just putting out a warning if you see these vans parked near your car, they will damage surrounding parked cars and then lie that they never hit it."
• "Not a very good service on this occasion from the removal team as two wardrobes were damaged."

Customer Service and Care

Pros:

• "Luke was very respectful and careful with our delicate items."
• "The crews were consistently cheerful, careful and very hardworking."
• "Taking so much care and going the extra mile to help us however they could."
• "They showed such care and attention and remained in good spirits throughout even though it was a really long day."
• "The care they took to ensure that nothing got damaged was amazing."
• "Gary and Charlie worked very hard to make it as smooth as possible. They were flexible and helpful, taking very great care with our piano and other precious objects."
• "Their packing was outstanding, taking great care with my daughter's belongings."

Cons:

• "If they are dishonest about things like this I can only imagine what they will be like with your precious things."
• "The service is not sold on honesty... Customer service poor... Had to get a company to move me as I am disabled... Need to talk to disability groups to get a better recommendation."
• "Despite wrapping items professionally and skillful manoeuvring, some furniture had minor damage and there were some scratches in the hallway/entrance areas."
• "It's a real shame and pity that an independent and small company, which I would normally be the first one to support, behaves that way. Shameful."
• "Despite wrapping items professionally and skillful manoeuvring, some furniture had minor damage... Every little scratch or knock was repaired expertly."
• "They were really helpful before and during the move. However, since I have moved 'out of area' by going to Oxford they have still not collected my boxes and are holding my deposit."
• "Very disappointed but feeling very lucky to be alive."

Value and Satisfaction

Pros:

• "We have no hesitation in recommending James Removals and if your budget allows then opt for the fragile packing and full service as it will bring you peace of mind and more time too!"
• "Highly recommend them and would use again 100%."
• "Fantastic service! Great price!"
• "Very impressed from start to finish - highly recommended."
• "Worth every penny."
• "They are also very good value and offer a box deposit scheme (collect boxes once unpacked)."
• "Really reasonably priced as well, more than worth the money."

Cons:

• "The company is not a cheap option, but as with most things, you get what you pay for."
• "The back of our large fridge freezer has been slowly dripping water via the overflow pipe onto the electrics and the motor."
• "Also charged for a parking ticket which they got by sheer laziness."
• "Just about adequate, didn’t finish boxing up the day before, or at all."
• "Not a very good service on this occasion from the removal team as two wardrobes were damaged."
• "Need to talk to disability groups to get a better recommendation."
• "Please do not use."