Castles Estate Agents Hackney Reviews Summary

Customer Service

Pros:

• "The whole team are so friendly and supportive. I found that they are always ready and willing to help regardless."
• "Josh was utterly brilliant from start to finish, offering massive amounts of support, guidance and empathy every step of the way."
• "They took a genuine interest in our situation and were fantastic at getting questions answered as quickly as possible."
• "Everyone in the office is extremely helpful and supportive."
• "They were honest, quick to respond and extremely helpful."
• "They consistently went above and beyond in their commitment to completing our chain."
• "They demonstrated empathy at all times and they almost became part of the family during the process whilst maintaining their professionalism."

Cons:

• "The comms didn't feel particularly nice, I became quite upset, and it all felt more stressful than it necessarily needed to be."
• "I think more responsibility should have been taken for the things I was promised, but instead I felt like there was a real shift in how everything was being managed."
• "I went from feeling in safe hands to feeling on my own in the process."
• "However, about 2 weeks before my exchange / completion date (same day, quite stressful!) David left without notice to me."

Communication

Pros:

• "Really good communication and easy to work with David."
• "Great service from David and his team from beginning to end."
• "David kept us constantly up to date and when it came to attracting buyers he was much more successful than Foxtons."
• "Josh was very responsive across both phone and email."
• "Ali went above and beyond his role, keeping the communication flowing with solicitors and the seller."
• "David kept me fully informed on progress and was even contactable outside of hours in order to get everything through to the finish line."
• "They always got back to us immediately and were very positive and courteous throughout the process."

Cons:

• "Had my property with another agent last year, wasn't happy with the communications and lack of interest within the property."

Professionalism

Pros:

• "They are constantly professional and attentive and kept me well informed throughout the process."
• "An amazing team, I am so glad I used them. Big thanks!"
• "They were available at all times, they drove the matter to completion and they kept me informed at all stages."
• "They were fantastic throughout the entire process."
• "David conducted all events with the utmost professionalism."
• "They are honest, straightforward and wonderful to deal with."
• "They were great communicators and consistently professional."

Cons:

• "David was very understanding when things where going bad which was due to some circumstances beyond their control which i hope the agent has learnt from."