Right Now Residential Reviews Summary

Agent Performance

Pros:

• "Donovan is a great real estate agent, very friendly and resourceful."
• "Adam Sutton, who went above and beyond for me on not one, but two occasions to ensure everything was perfect for my new home."
• "Josh Wilson has been amazing in making this experience excellent."
• "Donovan Efedede (Lettings Negotiator) is one of the best realtor which I have ever seen."
• "Brogan has been an absolute dream to deal with from the moment she reached out about a suitable property through to our move."
• "Tanveer was absolutely awesome to work with! This market is so tough and we were nervous we wouldn’t find the right home or that we would have to settle."
• "I can't speak highly enough of Donovan's professionalism, friendly nature and commitment to his clients."

Cons:

• "I had a highly disappointing experience with Right Now Residential."
• "I had a bad start with Right Now Residential Property Management Team and also the Letting Team was not very responsive and took forever to deal with my queries."
• "Worst tenancy I’ve ever been in and I’ve been renting for the last 6 years, they have rented us a house with many faults and dragging their feet to fix them with horrible communication."
• "The worst experience I've had to-date from a letting agency."
• "Our overall experience with Right Now Residential was nothing short of a nightmare."
• "This company posts a lot false advertisement wasting time of tenants."
• "Wouldn't answer calls, basically just terrible service."

Customer Service

Pros:

• "Each one of them were dealt with thoroughly, effectively and at rapid speed."
• "Overall, Right Now Residential provides quick communications by an incredibly friendly and well-informed team."
• "Mariam’s prompt response on every steps really helped us throughout this process."
• "The administrative work was handled with a high level of professionalism and clarity by Orsalia, the Lettings Administrative, who always had quick solutions to any requests."
• "Ness made the whole process so easy and efficient."
• "Leah and Caroline were fantastic and so helpful to me every step of the way."
• "I am very grateful to Leah and Caroline for the services provided. They have been very helpful and the communication during the whole process has been very clear."

Cons:

• "After a decent start to my contract, everything went downhill with this company… I have altered my agreement with them and haven't received my refund after it has been over 2 months since the new contract has been signed."
• "Until she suddenly stopped replying my to messages after I paid, and still ignored after reminded her about my situation."
• "Tiegan has still not replied to me and had I not called someone else, she would have been happy to keep me thinking I have a place to move in when I don’t."
• "Unfortunately the property management was taken over half way through our two year lease to these guys and that was the beginning of the downfall."
• "Our troubles began as soon as we paid the holding deposit for our chosen property... we were met with unresponsiveness and a significant delay."
• "This last month has been hell, they trick you with the initial excellent service right before you sign a contract."
• "I am incredibly disappointed that the agency doesn’t appear to care that I am waiting on this money to be able to put a holding deposit down somewhere else while I have no place to live!"

Efficiency

Pros:

• "The process from start to finish was complete in 2 days!"
• "She helped power through the entire process and we were done in 4 business days, from the apartment viewing to finally moving in."
• "I was able to contact, view the apartment and agree to the offer; all in the same day!"
• "My flat was promptly advertised (within a day of making contact), and suitable tenant subsequently found within a week."
• "He always answers my questions very timely so that my case could be settled in the shortest time possible."
• "He replied to my queries even after his job hours."
• "Everything ran so smoothly during the process and was handled with utter professionalism."