Jacksons Balham Estate Agents Reviews Summary

Professionalism and Responsiveness of Agents

Pros:

• "Poppy and the team at Jacksons Balham are friendly, knowledgeable and so pro-active in helping me find the perfect property!"
• "Jacksons and in particular Kirk Smith are absolutely brilliant. Extremely professional, very responsive, courteous and have acted with our best interests in mind."
• "I had an excellent experience selling my flat through Poppy at Jacksons Balham. She was efficient, attentive and a great communicator throughout the sales process."
• "Helen and Elle-Mai achieved a fantastic result for us in the sale of our property through professionalism, focus and determination."
• "Poppy is always friendly and professional. I really appreciate the fact that she is always on time when we are viewing properties."
• "Raymond at Jackson’s Balham is the best estate agent we’ve found- he’s knowledgeable, kind, great communication and goes the extra mile to help you."
• "We have had a great buying experience with Jackson’s Balham sales team for their great service."
• "I'm a first time buyer and everyone at Jacksons was very helpful and supportive all the way through the process, from initial viewings until moving in."

Cons:

• "Bought and then sold through Jackson's. Buying: Broadly fine although towards end started getting really hounded for documents that I had no power to make come quicker."
• "Jackson's adverts for houses are some of the least informative of any we receive from a number of estate agents - few pictures, few written details, no video tour."

Customer Service and Support

Pros:

• "We achieved a sale and we were very happy with the service and support we received throughout."
• "I have had a great experience with Jacksons Sales department in Balham. I met Helen first and had great confidence in her."
• "We had a great experience selling our property with Jacksons. Our main contacts were Kirk and Poppy who were a great help every step of the way."
• "Jacksons were very professional and did an excellent job of selling our house. Very happy with the service."
• "Helen and Elle-Mai achieved a fantastic result for us in the sale of our property through professionalism, focus and determination."
• "I want to thank the team in Balham but especially Kirk Smith for getting our sale across the line. We had some challenges but Kirk stepped up and was super pro-active."
• "Sophie Doughty was really helpful during our house process, very quick to respond to emails and always there to listen to our concerns."
• "As first time buyers Sophie Doughty at Jacksons Balham was wonderful in guiding us through the whole process of buying a property."

Cons:

• "Selling a property is stressful. However, overall a good experience with Jacksons. Kirk was reliable and available when I needed to speak to him."
• "Selling: Professional and friendly staff who were knowledgeable about the area, with a level of due diligence that was markedly better than x2 competitors."