Kinleigh Folkard & Hayward London Bridge Estate Agents Reviews Summary

Customer Service

Pros:

• "They’ve been extremely helpful and friendly, particularly Lewis, making our experience of renting for the first time as students so easy and stress-free!"
• "After searching for a property for a year he was by far the best estate agent we have come across- honest, straightforward and reliable."
• "Very skilled team, honest and very professional."
• "Not only was he helpful in understanding my rental criteria and recommending flats to view, but he was also very knowledgable during our viewings."
• "Courtney Earley was our lettings manager and he has provided a fantastic service from viewing our flat to getting the keys - very professional and helpful!"
• "Maira was fantastic at finding tenants quickly and getting them in smoothly."
• "Matthew Gibbard who was very knowledgable and friendly and nothing was too much trouble."

Cons:

• "We have had worst renting experience of my life with KFH."
• "However, the bathroom doesn’t have a functional shower and toilet doesn’t have functional water taps."
• "They asked us to sign a tenancy agreement of 3 years for rent reduction and still charged more than the actual market price of the property by keeping it off the market for long."
• "The reason why they get 4 stars and not 5 is because a few mistakes were made in the agreements (Tenancy Agreement & Direct Debit) and we had to flag it to them."
• "had a very bad experience with KFH. Their letting agents speak politely but are very cunning. They conceal the defects in the property before signing the contract and do not cooperate once the tenancy begins."

Professionalism

Pros:

• "The team led by Scott West were all kept up to date with progress on the sale, which took an immense amount of pressure off."
• "Very professional team. My main point of contact has been Mihai Stanciu."
• "Scott and the team at KFH London Bridge delivered unfailingly professional service and support in selling our property."
• "I can not fault their service and the professionalism they offer."
• "He is very knowledgeable and very professional."
• "I have had the pleasure of dealing with Mihai Stanciu & Andree Amuni on numerous occasions and I can not fault their service and the professionalism they offer."
• "Dealt with the sales side of the agency and had a highly professional service from start to finish."

Cons:

• "Also a few minor delays on appointments due to a lack of communication which can be forgivable when you acknowledge that you are in Central London and that EVERYONE is busy and late."

Responsiveness

Pros:

• "Ben from London Bridge was friendly and efficient, and I had similar experiences at other KFH branches, where the estate agents went above and beyond to ensure we got the best service possible."
• "He also followed up several times with the management company when I hadn't heard back."
• "KFH also manage the property which is great as we just have one port of call if we have any issues and they generally respond quite quickly."
• "Maira was readily available to answer all of my questions, exhibited great patience, and was extremely prompt in her response times."
• "They were quick to respond to emails and coordinate with the property management company."
• "Responses to any queries I have are very fast."
• "They are also very responsive to emails and phone calls."

Cons:

• "When there was confusion about some charges they responded very clearly and quickly and I was reassured."