Smugglers Cove Reviews Summary

Service Quality

Pros:

• "The service was good, the servers were nice and understanding."
• "Couldn't fault the service, be it in renewing items in our room or for the delivery of our meal."
• "The Essex steam punk group meets here once a month. Made to feel very welcome each time. The staff are exceptionally friendly and helpful."
• "Excellent service even though there appeared to be staff shortages due to sickness."
• "Very welcoming & quick to take our order. We all had a regular carvery which had a good choice of meats & vegetables."
• "The service provided by Callum was top notch. Despite it being busy, he remained calm, polite and made everything appear effortless."
• "Your staff were very welcoming, we were served by Maisie who was lovely."
• "Staff at the restaurant excellent especially a female waitress called Sam, she had 1st class front of house skills."

Cons:

• "Hard to get a seat when you are alone. Even though there are plenty of empty seats they are reluctant to give you them to eat."
• "Had to wait 10 minutes for table. When shown to table waitress was still clearing it although others for four people were empty and cleared."
• "Awful from start to finish. We would not recommend to anyone!"
• "Breakfast was absolutely awful. Cold bacon, scrambled egg was like cardboard."
• "Although it was a Sunday and we had booked a table it wasn't that busy. However, we had to wait a good few minutes before we were seated."
• "Food was lovely but the waitress 'LISA' that severed us was so rude and unhelpful."
• "Wrong starter brought out and the veggie burger was of no taste, the battered cod was very greasy too so for £46 total cost was not worth the money."
• "Went tonight for a friend's dinner it was awful, the meat was dry and tasteless the roast potatoes had been sat so long there was only a shell."

Food Quality

Pros:

• "The food arrived a lot sooner than we expected as the restaurant was very busy and the food was hot and well prepared."
• "The food was lovely and very well priced. Same goes for the drinks."
• "Quality of food and portion size excellent."
• "We had a lovely meal at the Smugglers Cove. I ordered from the menu and my wife had the carvery. The food was excellent."
• "The food came up so quickly and tasted incredible! Our server Callum was brilliant and made our experience perfect!"
• "We both opted for the Sunday Carvery, which was outstanding. The meat was tender, the vegetable selection was good & fresh."
• "The fish and chips were excellent. Not so the carvery."
• "The food and service was Excellent. Never eaten there before but after our experience on the 20/7/23 we will be making a monthly visit."

Cons:

• "But the food was horrible, I had a well done stake, it taste burnt."
• "I was not happy with the quality of food. The lasagne tasted no better than a microwave basic own brand supermarket one."
• "The food actually was very poor we all had steak which was as tough as old boots."
• "Choice at carvery was good but beef was dry, gravy had not been topped up and cranberry sauce pot was empty."
• "Once dessert came the plates got moved aside by us due to no one collecting."
• "The server was excellent she made the experience and without her I'm sure there would be more complaints. The oil that the chips had been cooked in was very old and the chips tasted awful."
• "Food was good, but waitress maybe new so once our dinners was brought up we never saw her again, never asked if we needed any sauces if meal was OK."
• "The wife an I are starting to go more an more, because from the moment you arrive, to the moment you leave, your made to feel wanted."