FA Removals Reviews Summary

Efficiency and Timeliness

Pros:

• "The removal staff were efficient, careful and very flexible so as to ensure everything went smoothly for us."
• "They time agreed between 0900 and 1000, at least they were on time."
• "On the moving day, the guys arrived on time and completed our office move within six hours."
• "They treated our possessions with care and were quick and efficient with both loading and off loading."
• "FA Removals service was fantastic, the staff were polite and cleared our house in record speed."
• "Everything was still done by 3pm which was appreciated."
• "Arrived nice and early and provided an efficient delivery."

Cons:

• "Damaged half of my furniture."
• "So overall a really hideous, inefficient, inexperienced company with terrible communication."
• "This predictably ended up in a total disaster with all being late, things needed to get rushed and few items that were broken."
• "This company emailed us at 0700 on the morning of our move to tell me that they were cancelling!"
• "The way the boxes and van were packed was laughable – we witnessed our items literally being thrown into the van."
• "We booked a 1pm pack and removal service but they arrived at 2:30pm."
• "They turned up nearly 2 hours late, and took 5 hours to load but only 2 hours to unload."

Customer Service and Communication

Pros:

• "The communication from the service coordinators, well they went above and beyond for us."
• "I was then told the team were on their way and wouldn’t be too long."
• "I would absolutely recommend."
• "Both chaps were really friendly and easy to chat to."
• "The team on the day did a fantastic job."
• "Their team were exceptional from the surveyor to the lady that I dealt with the phone to their packing and removal men."
• "Brie in the office was our main point of contact and she was both lovely and helpful but also highly efficient."

Cons:

• "Do not use this company!!!"
• "Whilst speaking with the admin female member of staff during the day expressing my disappointment with how the move was progressing i had asked for her 'manager' to contact me to talk through the issues but he must have decided that this was not something he wanted/was able to do."
• "Would not recommend and would not use again."
• "UNRELAIBLE COMPANY _PLEASE AVOID."
• "Next surprise the three guys sent for the removal didn't speak any English at all... Good start."
• "Definitely do not recommend this company."
• "Totally unreliable."

Professionalism and Care

Pros:

• "They cared about the items they handled and cleaned every piece of the furniture that was covered by dust."
• "They helped us move from London to Scotland and did a great job!"
• "I was very impressed with how hard the men worked."
• "Nothing was lost or broken. Everything went smooth."
• "The team provided were very cautious of my possessions and handled them with respect."
• "The guys were great. They took such care with everything and couldn't have been more helpful."
• "The service I received was nothing but excellent and very professional."