Old West Quay Brewers Fayre Reviews Summary

Service

Pros:

• "Been here a fair few times now and the service never changes ..top team of staff working here!! Always make you feel welcome and have a smile on there faces..top service from a young man called Martin!!"
• "All Staff extremely helpful and friendly."
• "The staff are friendly and nothing is too much trouble."
• "Staff were a happy and very helpful lot who were attentive and pleasant."
• "The staff are friendly and do their upmost to cater for your requirements."
• "The staff are brilliant they can't do enough for you."
• "Very friendly and helpful staff."

Cons:

• "Service today was absolutely shocking."
• "The person who serves us on the counter became very snotty when we told her we had a 2 for 1 offer."
• "Very slow service, food was appalling, and it wasn't even complete with things missing."
• "Unfortunately, we were met efficiently, sat down and then forgotten for over half an hour, until a drinks order was taken."
• "However, the restaurant was repeatedly busy at key times yet there simply wasn’t enough staff to keep up with demand and so queues developed."
• "However other members of the staff do their best not to see you."
• "We've been going here for years, it's basic fayre. Today, however, was the worst service we've had. 45 mins and still no food, they never said there was a delay when ordering."

Food Quality

Pros:

• "When food arrived they were very generous portions and very tasty."
• "Food was the best we have had from a carvery."
• "The Haddock and chips were excellent."
• "Food is great and plentiful."
• "The main food was well served and was both hot and cooked correctly and the desserts were to die for."
• "All food was lovely and hot and the service provided by Ann, Deb and Collette exceptional!"
• "The food was nice with a great selection."

Cons:

• "Chips always under cooked no matter whether they the chunky chips or sweet potato chips."
• "Food was terrible, frozen Yorkshire pudding stuffing was that solid nearly cracked a tooth."
• "Meals came portions were definitely smaller than normal."
• "The food can be a bit hit and miss."
• "Had fish and chips the batter was very tough not very nice."
• "The food is extremely hit and miss I've had very nice food 1 day then the next inedible."
• "The food is often dry and burnt."

Value for Money

Pros:

• "Always a satisfying visit!"
• "We have taken advantage of the 50% off."
• "Great steak perfectly cooked lovely chips simple but well done."
• "Use this Brewers Fyre often, always some fantastic deals on."
• "Hot and soft drinks are refillable, which makes it really good value for drinks."
• "Fab place to meet for our weekly coffee and breakfast. Great choice of food for breakfast and service is always so welcoming."
• "I brought my daughter for a breakfast and as usual it was fab value, especially with the school holiday offer where kids eat free!"

Cons:

• "Value for money wasn't very good, meals with a pint of Guinness and Pepsi max came to £43 - which is poor considering the standard of service and low quality food / ingredients."
• "Otherwise for our family, (6), we hit over £100, and when we look at it like that, it's not worth it."
• "Some meals are a little overpriced for what they are."
• "Our bill were completely wrong.. Both parties seriously overcharged."
• "The meals were bad the roast chicken dinner came with grilled chicken and the smothered platters were cold and over cooked."
• "Won't be coming back, really bad management."
• "Sorry won't revisit."

Location & Atmosphere

Pros:

• "It's in a lovely location being on the marina."
• "Lots of free parking and very relaxing location."
• "Nice place, lovely atmosphere."
• "Nice location right new to the Marine. Nice atmosphere to the restaurant."
• "The scenery! Oh, the scenery from the quay just outside the restaurant is lovely."
• "Plus those views of the marina on a sunny day are a delight."
• "Nice venue on the near side of Hartlepool Marina, though that would be more important in summer as you could sit outside and admire the lovely views."

Cons:

• "I personally wasn't comfortable with the table behind ours being so close to us."
• "It would be nice if some parents could prevent their children repeatedly running around other customers' tables but that's not the pub's fault is it."
• "Surroundings were dark and noisy."
• "View from our table 👌, but I'm not sure about the fisherman outside, who had the same cup as me coming in and filling his teacup up after I seen him bait up, surely this is not hygienic, and it's bad practice so I won't be going back 😠"
• "This establishment is so in need of a facelift, dark and dingy."
• "The customer service here last night was dreadful."
• "The worst place I have ever worked in my whole working life, the management team couldn't care less about staff."

Facilities & Cleanliness

Pros:

• "The pub has a friendly family feel and is accessible for everyone inc wheelchairs users and pushchairs."
• "Fine food, and good ales, and wine to die for, but most importantly is the staff who quickly clear your table when finished and keep the restaurant very clean and tidy 10/10 to the staff, will be back in a couple of days."
• "This pub/restaurant has a children’s play area - this is clean and well maintained although is a little expensive (could be free for guests staying in the Premier Inn)."
• "There is toilet facilities which are always kept clean."
• "Restaurant is spotlessly clean."
• "Everything was clean."
• "Sanitising stations are clearly visible."

Cons:

• "Now, I realise this is half term week, however, there is no excuse for the mess of the floor around tables. Crayons, poppadoms, naan bread etc. This should be cleaned when a table is reset for new diners."
• "all food served cold 7 meals have to wait at bar 15mins for to order drinks understaffed, lager overpriced at £3-45 a pint gents toilet in restaurant stinks very badly."
• "Only let down by the men's toilet near the entrance to the hotel the extractor fan was falling apart and covered in a very thick layer of historic dirt,dust and whatever else it socks up."
• "As we were leaving hubby and son went to toilet and that was so disgusting there was bodily fluids on the floor, no soap for hand washing, soap dispensers out of order and nothing left in its place."
• "All glassware was rotten and told it was hard water but we’re two bar managers and they need renovating and quash needs to be used as the whole rim of the glasses were horrendous so we chose bottles instead."
• "Monday night, so atmos was to be expected but I wasn't there for that....just to eat adder a long day at work."
• "They all had far too much to do!!"