Anglo Pacific International Ltd Reviews Summary

Handling and Care of Items

Pros:

• "I definitely recommend opting for a ply case for your breakables as our glass items (and my partner’s precious PS4) arrived without any damage whatsoever."
• "Our household belongings were delivered very efficiently England to Thailand."
• "The drivers on both ends were friendly and willing to go the extra mile to get our boxes loaded/unloaded safely."
• "Everything arrived safely and within the timeframe that I had been advised."
• "All were packed in custom-made wooden boxes, arriving to my door, in perfect condition."
• "No damage to any items, just used the bubble wrap provided."
• "The boxes arrived in a timely manner and in perfect condition."

Cons:

• "The worker piled clearly marked fragile boxes onto a box trolley and proceeded to bounce them down the stairs."
• "Sorry guy's but unfortunately my shipment boxes were damaged severely."
• "Worst service ever - lost one of my boxes, and damaged my monitor and didn't bother to help at all."
• "Goods arrived a month later than planned without explanation."
• "The movers ripped the legs off our dining room chairs (they were screwed and glued on)."
• "All boxes arrived falling apart and all breakable items were smashed."
• "Packing crew were so poor that many of our items arrived broken."

Customer Service

Pros:

• "If you are moving, I could not recommend a company more highly in terms of the service I received."
• "Huge support from start to finish."
• "TK was extremely helpful and he actually made our move from London to Montpellier less stressful and smooth."
• "I was in contact with Chris and Katie, and they were really fantastic."
• "Nita has incredible communication and was really helpful with making sure all my forms for customs were filled in correctly."
• "The team I dealt with at Anglo Pacific (Emily especially) we’re nothing short of fantastic."
• "Their assistance, patience and knowledge gave me confidence in using their service which I would class as outstanding."

Cons:

• "AVOID ANGLO PACIFIC AT ALL COSTS AS THEY HAVE NO IDEA OF HOW TO DEAL WITH CUSTOMERS AND OUR ISSUES REMAIN UNRESOLVED AND THEY SIMPLY DO NOT CARE."
• "When we did get someone on the phone, they were unhelpful and dismissive."
• "Anglo Pacific's customer service was also non-existent."
• "Once money was received they barely communicated with us."
• "Directed me to the claims team which never responded to any emails."
• "They wouldn't return my calls, or reply to my emails."
• "Customer service went from mediocre to extremely rude."

Financial and Administrative Issues

Pros:

• "Anglo Pacific was by far the cheapest."
• "They offered the most reasonable rates."
• "Straight forward, professional and friendly service that didn't cost an arm and a leg."

Cons:

• "Anglo Pacific double charged us and we have yet to be refunded the £404.87 which they took in error from our account!"
• "They first gave us a quote... then proceeded to hit us with an additional charge."
• "Anglo Pacific failed to inform us about the additional (huge) insurance cost until after our goods had been shipped."
• "When we submitted a claim to them, they said that they would only pay us £40 in compensation, which is disgusting!"
• "The insurance we bought was based on our shipping manifest, but it didn't cover the eventuality of our possessions never making it into the container in the first place."
• "We had an entirely unsatisfactory and unprofessional service with poor communication that resulted in an additional unexpected cost of $3,546 (£2,754.94)."
• "Once everything had been packed and taken to the depot, I then get another £90 added to the bill."

Communication and Responsiveness

Pros:

• "Followup communications was good - ie the local port / customs authorities etc."
• "Both sides were communicative at all stages in the process without us having to chase, and willing to provide assistance whenever needed."
• "Everything arrived on time (ahead of time in fact), intact, and with clear communication from the company and the shippers."

Cons:

• "Awful at communication, couldn't end up booking with them because they failed to comprehend the basic information sent to them in an email."
• "They kept sending me preformed automated emails offering me different services to buy instead of dealing with my shipment."
• "Little to no communication from the company that Anglo Pacific has handed over to in Australia."
• "We couldn't get anyone to answer our emails."
• "Anglo Pacific did not clarify anything, respond to my distress about the third party handling my goods, or that the goods were being delivered without any sort of prior notice."
• "Waited days for a reply every time I sent an email, and they would ignore all the questions that were actually in the emails."
• "Anglo Pacific's communication was non-existent."