LMV Transport Ltd | London Man Van Reviews Summary

Timeliness

Pros:

• "They arrived a few minutes early and were extremely helpful every step of the way."
• "Their men were even 15 mins early on moving day, very professional, careful when handling, polite and very helpful."
• "Robert, darek and darius were absolutely brilliant! Showed up on time, provided a super speedy service."
• "They arrived early, were polite and friendly and made the experience of moving completely stress free and swift."
• "They arrived exactly on-time, were very friendly, and were quick to load the van."
• "They contacted us prior to arrival as promised."
• "Wojtek & Andrew came on time and were most professional and efficient."

Cons:

• "Cousin absolutely appalled by driver Ali Raza. Ali Raza came half an hour late, didn't send message until late notice about lateness."
• "Although the van and two operatives arrived late, they did an excellent job of disassembling and transporting a heavy sofa-bed/corner unit."
• "Crew arrived one hour late and one piece of furniture was a little bit damaged."
• "The only reason why my review is 4 stars and not 5 was that they were 2 hours late."
• "Although he was 90minutes late, he kept me up to date with his movements."
• "They were over 2 hours late, giving limited visibility into when they would actually be arriving."
• "One and a half hours after the original time the driver arrived. He gave no apology for his delay."

Customer Service

Pros:

• "Robert and Darek were also polite and an enjoyable company."
• "Very helpful all the way through, went all very smoothly no problems and no negatives!"
• "Responsive customer service on WhatsApp, payment and booking went super smoothly too."
• "They kept in communication throughout the process."
• "They were great at keeping us up to date with arrival time, payment details and generally excellent service."
• "They called to let me know about timings and communicated well."
• "The communication for each of our moves was excellent."

Cons:

• "Would never use again."
• "Customer support not very responsive to emails and sometimes hard to reach by telephone."
• "LMV is very hard to get a hold of to confirm or discuss your booking."
• "Terrible communication - they do not respond to emails."
• "I called them about 25 times... but I haven't got a call back until the afternoon."
• "Impossible to get someone on the phone and their payment system was down so had to settle in cash with the driver."
• "I finally got some dodgy bank details for the subcontractor. Felt very unsafe and I couldn’t speak to anyone."

Professionalism

Pros:

• "Robert and Darek were great! Super professional, called before arriving."
• "Absolutely fantastic service! They were fast, methodical and careful."
• "They were efficient and very professional."
• "Both were extremely professional and managed to handle heavy and bulky objects very quickly and yet, with great care."
• "Professional, efficient, considerate and their attitude was amazing."
• "The team was efficient, professional and polite."
• "They were professional, efficient and everything arrived safely at our destination."

Cons:

• "Loading was ok but unloading was so stressful - slow, complete disregard for valuables and fragile items."
• "The movers were quite slow and we had to show them how to be more efficient."
• "They were not careful at all with my goods."
• "Several inappropriate comments were made to her by one of the movers, and she was uncomfortable the entire time they were there."
• "The 2 men were not friendly and having worked out that the sofa wouldn’t get through the door they got it out of the window marking the wood as they did so."
• "I was being bullied to pay some random person. So unprofessional and borderline illegal."
• "People avoid this company."

Reliability

Pros:

• "Will definitely use London Man Van again when I next need moving services!"
• "I couldn't ask for more. I would definitely use them again if I moved and I would definitely recommend them."
• "All items were delivered to the exact location required with total care."
• "I would definitely use them again."
• "I would not hesitate to recommend and will definitely use them again."
• "I can highly recommend !"
• "I would definitely recommend and am guaranteed to use these guys again."

Cons:

• "Cousin absolutely appalled by driver Ali Raza. Ali Raza came half an hour late, didn't send message until late notice about lateness."
• "The driver was great and efficient but they took £65 in cash for a parking ticket that does not even exist."
• "However, during the move two items were damaged. The more distressing of the two items - a vintage chest of drawers was unpacked with a huge scratch on."
• "Do not recommend. Ali is a scammer, he comes half an hour late, no reply until it is too late, smokes in the car, does not have seatbelt for passenger, this is illegal."
• "You need to pay for the damages you caused to taz's desk."
• "Never using them again and discourage anyone from considering their service."
• "We would not use this company again."

Value

Pros:

• "Highly recommend them."
• "Would highly recommend if you need a professional, reliable service for your move! Thank you so much :D *****"
• "Great service for an affordable price."
• "Adrian and Angelo provided a very professional and efficient service, and at a very competitive price. Would highly recommend!"
• "All that for an affordable price."
• "I would recommend the service to everyone who needs a fast move for a reasonable price."
• "The price was very reasonable and everything arrived perfectly!"

Cons:

• "The service was good but the quote misleading. The final cost ended up being twice the quote."
• "They wanted me to ‘speak to the office’ to charge me more and when I said that I wouldn’t and they should do it they again refused and walked away."
• "We did have a feeling this was somewhat on purpose as I do not think moving 3 cabinets from the van to an office on the first floor should take 40 minutes..."
• "I was being bullied to pay some random person. So unprofessional and borderline illegal."
• "The driver was great and efficient but they took £65 in cash for a parking ticket that does not even exist."
• "My only qualm with the company is that they strongly insist that you review them on the spot before their movers leave the job."
• "I finally got some dodgy bank details for the subcontractor. Felt very unsafe and I couldn’t speak to anyone."