"All the rooms, waiting rooms and equipment were super clean as well."
"Very clean & tidy throughout."
Cons:
"The bleach smell is veryyyy strong in the children section which really gave me a headache."
Staff and Service
Pros:
"The staff members here are polite with great etiquette."
"All staff were very helpful, polite, friendly, and patient!"
"The doctors, nurses and reception was so kind."
"The Staff was amazing always happy to communicate everything properly to me."
"Everyone in the hospital is super nice and professional especially The doctors, nurses and reception in WARD 11 west on the 11th floor."
"The treatment I received was outstanding. Every member of staff from doctors to staff bringing my food were delightful."
Cons:
"The lady at the reception very dry typical lady which I saw when I arrived and wasn’t even look like want to listen to me."
"If you are going Private through this Hospital i suggest you think very hard before doing so. The nurses are the worst, they have no compassion and are extremely rude."
"I nearly died from lung inflammation in this 'royal' free hospital. They have no professionals or qualified doctors."
Facilities
Pros:
"The building has lifts which take you to the clinics and also have stairs which are not so tedious."
"I was greeted by the super friendly receptionist and Matron, who showed me to my room, where I was able to rest and shower."
Cons:
"Another issue I have with this hospital is the smoking area right next to the entrance."
"All be it the facilities could certainly do with updating especially the ward bathrooms."
Efficiency and Timeliness
Pros:
"Everything was very quick and I wasn’t wait long time for doctor, nurse, blood test!"
"In the space of an hour they had put in a line, scanned me and started me on treatment."
"Was in an out in two hours despite high demand."
"Waited for less than half an hour in children A&e was seen by the Dr."
"Went in for blood samples and the entire process was lightning fast."
Cons:
"This is one of the worst hospital for time management. I had a surgery done they called me in for 7.30 A.M and they had me waiting there for 10 hours and plus."
"Waiting for 7 hours and counting to be seen. Appalling service and facilities."
Pricing and Organization
Pros:
"The price of food from the cafeteria in the building is outrageous however it is all organised well."
Cons:
"Not one single vending machine working in the whole hospital."
Emergency Department (ED) Experience
Pros:
"I was in royal free hospital emergency department, today morning. I should appreciate the emergency department."
"Was bitten by a random dog (very minor) but advised to go to urgent treatment by a 111 doctor for a tetanus jab and maybe some antibiotics. Attended and was in and out in two hours despite high demand."
Cons:
"Unfortunately, due to living around the area, ambulance would only take me to 'royal'. They refused to do X-ray of my lungs."
Childbirth and Maternity Care
Pros:
"My whole experience from the moment I stepped in to when I left was nothing but friendly, positive, supported and helpful."
"I want to especially thank Natasha and Sara for all the professionalism and time dedicated to me, thanks to them I gave birth to a perfectly healthy baby girl and I felt so good and happy during my stay."
Cons:
"Poor prenatal and antenatal care."
"They completely dismissed my concerns during my pregnancy which led to complications during the birth of my son."
Food and Catering
Pros:
"The food given was actually really nice for hospital food."
Cons:
"The price of food from the cafeteria in the building is outrageous."
Follow-Up Care
Pros:
"My follow up care was arranged before I left and I have had one follow up since which was very thorough."
Cons:
"Follow-up care is almost nonexistent."
Overall Satisfaction
Pros:
"Despite the odds and high patient volume, the hospital has managed to give a positive experience."
"I would definitely recommend this hospital, had such a great experience."
Cons:
"I would not recommend this hospital at all."
"After being misdiagnosed, I had to go to a different hospital to get the correct treatment."