Queen Elizabeth Hospital Reviews Summary

Staff and Service

Pros:

• "The registrar was informative and very clear about the treatment plan going forward."
• "Can’t thank enough to the nurses and doctors at the early pregnancy unit in queens hospital."
• "Fantastic doctors. Everyone is very helpful. Staff are great."
• "Friendliest hospital staff I have ever met, all the way from the doorman to the doctor."
• "Follow up in fracture clinic today was very well organised too. Check in and communication regarding clinic delay was good, staff friendly and kind."
• "I was looked after extremely well. Can not thank the nurses and carers enough during the first few days when I was in pain and feeling very unwell."
• "The staff and doctors are very polite and helpful."

Cons:

• "The a&e department are very understaffed with lack of resources available for the amount of patients they get."
• "These nurses need training in basic patient care as well as treating them with dignity and respect."
• "Some of the nurses working in the A&E Dept are absolutely Vulgar to say the least."
• "The staff are horribly arrogant and selfish."
• "The nurses didn't know how to nurse him, he was unable to manage his drinks and they did not seem to want to help him."
• "So disrespectful lady(if I can call her like this), lack of knowledge (showing me Google pictures), giving the orders what to do and staying apart 2 meters away from us."
• "The staff on most of these wards have no compassion and SHOULD NOT work in health care."

Facilities and Cleanliness

Pros:

• "We were very quickly looked after at A&E and directed to a very clean and calm waiting-room."
• "The hospital may not be that big but its a pretty decent hospital and its clean."
• "Clean and very pleasant decor. Single post-birth rooms."
• "Every time we have been seen really quickly. The staff in the Children's assessment unit are polite, helpful and friendly."
• "The hospital is clean and staff is polite."
• "Its nice that they have a greeter upon entering the hospital and the receptionist at the main lobby is helpful as well."
• "The hospital looks clean, meals and menus were ok to tide you over during your stay."

Cons:

• "The toilets in the waiting areas are disgusting!"
• "Even the worst hospital in Paris and around, and even with bed bugs is better than this trash."
• "Disgusting !!!! Place stinks it’s dirty."
• "This place is filthy. There was a rubbish bag left in the corridor, along with tissues and sweet wrappers."
• "Filthy toilets. Dirty cubicle."
• "CLEANERS USE SAME CLOTH TO CLEAN MY TOILET AND MY ROOM!!!!!!"
• "This place is filthy."

Waiting Times and Efficiency

Pros:

• "The process from logging people at the door to seeing the triage nurse was very quick, followed by an immediate visit to X-ray."
• "Total visit time less than 2 hours."
• "Less than 5 minute wait from check in to procedure, very efficient."
• "All in all I spent less than an hour there."
• "I probably waited for about 15 minutes for my turn."
• "I choose a 0820 slot since fasting is needed."
• "I probably waited around 10 minutes."

Cons:

• "Left to wait for over 4h until someone came."
• "Very disappointed, we waited 3 hours."
• "The worst.... went to A&E at 6pm on a Sunday, still here waiting to be seen at 1.42am Monday."
• "Had to wait 6 hours because receptionist didn’t highlight my appointment as urgent."
• "Then a 7 hour wait to be seen by a doctor."
• "The last experience they kept our 1 year old waiting in urgent care for near on 4 hours."
• "Waited for 8 hours after being brought in from ambulance in crippling pain."