McDonald's Reviews Summary

Service

Pros:

• "Make no mistake, this is a busy maccas at the best of times, but my god they get the job done."
• "Nice place for families and friends to spend time together and eat delicious burgers and wraps. They also have amazing breakfast with good coffees and cold drinks."
• "Got a few mchicken meals for the lads were around here for work, place was busy but got our meals quick enough and the drinks were right, fries were fresh."
• "Must say I am happy with the customer service I received when I visited your Wimbledon Broadway Branch on 8/1/22. I received my food in quick time and the staff member who served me was very polite and professional."
• "Surprisingly amazing experience!"
• "Service was quick and efficient."
• "Not too busy considering was lunch time. Food was fast to be made up. Order was right which doesn't usually happen for me when we get deliveries."

Cons:

• "The security are a bunch of bullies."
• "Such an awful place. My order disappeared from the screen, I had to ask it from 3 staff members but all of them ignored me rudely leaving me frustrated."
• "Appalling service today, took 8 minutes for a sweet chilli wrap and the selects were definitely not freshly cooked."
• "Staff was rude restaurant was dirty like no one clearing tables or wiping anything down I actually had to clear the table myself."
• "The service is very slow the staff are very rude."
• "The staffs are so slow and people are waiting there for a long time."
• "Service was slow considering that the restaurant wasn't particularly busy."

Food Quality

Pros:

• "Even though the food is tasty."
• "Hot chocolate with rich flavour - hot food every time and everything is neat, tidy and well put together."

Cons:

• "Food was just OK. Some fries were slightly undercooked as was the bacon in my burger."
• "The food via Uber eats is always cold, the fries are always squashed."
• "The food arrived completely cold."
• "Every single order we had from Uber Eats was missing items. Every single one of them. And the food was cold and disgusting."
• "The fries taste way different and are tasteless and the buns of the burgers are cold and not fluffy at all!"
• "Pancakes were over cooked and so hard I couldn't cut through with fork and knife."
• "Update: worst McDonald I have been to, they sold me COLD burgers and Cold fries."

Order Accuracy

Pros:

• "They barely ever get the order right when we order for a large group, but they are open to fix the errors."
• "That being said, I called and a staff member called Adrian assured me that tomorrow I’ll be able to get replacement items."

Cons:

• "They regularly forget to pack food you've paid for via Uber eats or another online food delivery service."
• "When I say HALF our order was missing… it is literal."
• "Ordered a delivery and these guys missed off 2 items, gets order completely wrong on item received, and get half portion of chips."
• "Awful delivery service from Wimbledon. EVERY TIME we order for home delivery, we get the orders wrong and cold."
• "Never had an order from this place where they have actually packed all the food we paid for."
• "Very bad service. This is the 3rd time I order from McDonald's and I receive empty sandwiches with no chicken or burger."
• "I ordered a kids meal and the fries were all burnt and the sauces ordered not in the bag."

Atmosphere

Pros:

• "Downstairs area nice and quiet and clean."
• "Plenty of windows presenting well lit environment."
• "Your typical McDonald's and one of the only establishments left in this food hall which makes it very spacious!"
• "An old friend in a convenient location: an inspired decision by the maccamen to relocate from the top of Centre Court to opposite the station."
• "Good space which I imagine gets super busy during the day as I went early in the morning."
• "This McDonald's is at the top of the shopping centre centre court in Wimbledon and up an escalator or two. Good service and breakfast food. Large seating area."
• "Environment was good, clean restaurant."

Cons:

• "Always constant queues, orders take ages."
• "The place is seriously understaffed with respect to clearing and service required vis a vis the demand."
• "The place is full of drunks at night and kids always loitering by the door and outside."
• "This place is very crowded, to be able to sit down and eat is almost impossible or you have to wait a long time."
• "Service is really slow compared to other McDonald's. Staff are walking slow like snails. It can get frustrating waiting for your food."
• "It's frequently full of youngsters trying to get cheap meals before going out, during school breaks or before and/or after cinema."
• "The staff are always doping around and it can take up to half an hour to get a simple burger."