Chelsea and Westminster Hospital Reviews Summary

Staff Professionalism

Pros:

• "The doctors were very friendly and caring especially I want to mention plastic clinic outpatient department Dr Irene Cosentini."
• "There are very professional doctors and nurses here at the A&E centre with a professional attitude to all type of scenarios and issues."
• "Jason the nurse was a star and Rebecca Low was simply amazing."
• "I seen by Dr Ms Effie katsarma, she was very friendly and gave me right advice for quick recovery."

Cons:

• "I found extremely rude and unprofessional when someone keeping mispronounced my name."
• "There seems to be a continuous use of sarcasm and mockery during diagnosis and treatment from some doctors and nurses."
• "Completely disjointed, lack of communication, waste of time, needed to get a blood test."

Patient Care and Comfort

Pros:

• "My son was very worried about the surgery, he became more comfortable and relaxed once the doctor explained the surgery to him."
• "We are so grateful for the way our EMCS was handled by both our midwife and the surgical team this past weekend."

Cons:

• "But after the recovery room we were a little clueless.. the nurses looked confused and was a lot chaotic."
• "My mom was crying repeatedly because of the bad treatment received by unthoughtful and uncompassionate nurses."

Efficiency and Organization

Pros:

• "All done in under 5 hours. Great service!"
• "The whole process from the first meeting with the midwife until the “check out” after the birth was five star."

Cons:

• "The records are still all handwritten so it becomes very difficult... I hope they go digital very soon."
• "Surgery had been postponed repeatedly after keeping my mom fast overnight for no clear reason."
• "Blood test depend on the mood of the lab."

Respect and Dignity

Pros:

• "A young nurse who was manning the door to the clinic saw that a patient who had recently had eye surgery at that department was being sent away...she stopped what she was doing and brought him back inside the clinic for proper help."

Cons:

• "Worst service I’ve ever received in my life. Constant delays, taking over 6 hrs to see doctors each time I required it."
• "Maternity service in hospital is appalling. Went for induction of labour. Lack of continuity of care."

Overall Experience

Pros:

• "Incredible team from the health care assistants to the surgeons. I am a very anxious person and everyone has been kind and patient."

Cons:

• "I came for an appointment at 11 and it’s now 16:30 still haven’t been seen."
• "It’s been 5 hours now and I’m still waiting to be seen. This is unacceptable."

Communication

Pros:

• "I had my baby there it was my first pregnancy and everything was of high level standards! The staff was amazing throughout the pregnancy and even more during my labor experience."

Cons:

• "The discharge took forever. We were told initially we would go home before lunch but we were discharged only after 9pm without any communication or reasons stated."

Staff Attitude and Empathy

Pros:

• "Incredible team from the health care assistants to the surgeons."

Cons:

• "The admin staff working there doesn’t have empathy at all."
• "The staff are very rude and they made her wait for such a long time even though she’s screaming with the pain."

Emergency Department Experience

Pros:

• "Children's A&E department is separate which I liked, was a lot more calming for my son."

Cons:

• "We waited 5 hours before we got to see a doctor, even though it was not busy."

Sanitation and Cleanliness

Pros:

• "I was admitted for a knee surgery and I found my room and the entire ward very clean and tidy."

Cons:

• "The bathrooms were dirty during my stay and didn’t look like they were cleaned daily."

Waiting Times

Pros:

• "For a city hospital, I was impressed by the relatively short waiting times for my appointments."

Cons:

• "Every time we visit we have to wait a minimum of 3-4 hours to see a specialist, even with an appointment."
• "I came for an appointment at 11 and it’s now 16:30 still haven’t been seen."

Facilities and Equipment

Pros:

• "The surgical equipment looked state of the art and the surgeon seemed very confident."

Cons:

• "The hospital really needs to work on having more updated equipment as some of it looks like it has been there since the 80s."