North Middlesex University Hospital Reviews Summary

Navigation & Signage

Pros:

• "Good signposting to help you navigate this fairly big hospital."

Cons:

Staff Behavior & Efficiency

Pros:

• "Staff were polite, very helpful."
• "Everyone from receptionist to registrar was friendly, efficient and very helpful providing all the necessary information."
• "After the initial incident we were attended quickly and the doctor was very polite."

Cons:

• "We were quite rudely told that we could either queue at the general A&E to register or wait for 15 min until somebody would show up."
• "Not able to keep food or water down before they eventually gave me something to help."
• "Been reported to social services by the stupid midwife."
• "The inability for the receptionists to read and transfer your name on documents so when the Drs call you your name is wrong is unfathomable to me."

Facilities & Amenities

Pros:

• "The televisions in the waiting rooms were a welcoming distraction."
• "Had my radiotherapy for breast cancer at North Middlesex hospital all last week, and I cannot thank the staff enough."

Cons:

• "Only one parent per patient allowed in the waiting room, even if it's almost empty."
• "Lack of communication with relatives, phone rarely answered, cold, patients family having to bring blankets, fluffy pj's, dressing gowns to keep them warm and visitors keeping coats on."
• "No TV, limited Wi-Fi, nowhere nice to sit outside, no comfort for a dying person."

Emergency Services

Pros:

• "A battery of tests was performed at the end of which I was promised that I would be invited to the cardiology unit within 2 weeks."
• "Visited Children Emergency Area with our 1 year old and after the initial incident we were attended quickly."

Cons:

• "There was nobody at the reception of Children Emergency Area when we arrived with our 1 year old."
• "Worst hospital I have birth to my son 31/10/23 still in hospital with little been told what's going on."

Treatment & Care

Pros:

• "I visited A & E this morning as I had an abscess on my right shoulder and was seen for assessment relatively quickly."

Cons:

• "Dr service was really good, unfortunately i had to wait nearly 2 hours for medicine."
• "It took about 4 hours for a kind nurse to ask my daughter if she was okay and then finally called someone to give my daughter pain killers."
• "The doctor took almost 2 hours to come examine my daughter."
• "In the morning they kicked my daughter off the bed and onto an uncomfortable chair."

Communication & Information

Pros:

• "Was promised that I would be invited to the cardiology unit within 2 weeks."

Cons:

• "Had passed a big blood clot told nurse who said she would tell midwife on the ward didn't hear anything about it for 24 hours."

Medication & Prescriptions

Pros:

• "Given a prescription for antibiotics."

Cons:

• "It is ONLY after making several complaints just to get medication is ridiculous."
• "They even attempted to tell me and my wife to sit on the floor as they had no chairs and kicked my wife off a chair."

Administrative Efficiency

Pros:

• "I can honestly say I had a very positive and good visit."

Cons:

• "Not worth the 1 star. DO NOT ever come here for any treatment or assessment."
• "The UK health system is very poorly developed in administrative terms."
• "Receptionists can't transfer your name properly."

Overall Experience

Pros:

• "Overall a good experience under the circumstances."
• "Apart from the initial hiccup, I can't fault the care given to me."

Cons:

• "I would not recommend this hospital to anyone."
• "Absolutely appalled by the level of care."
• "A lot needs to be done to improve services."