Royal Brompton Hospital Reviews Summary

Staff and Service Quality

Pros:

• "Every single person responsible for the care we received was incredible, knowledgeable, professional, kind, patient and kept me informed every step of the way."
• "The Drs and play staff along with the nurses have made it as pleasant a stay for him as is possible."
• "The care from the nurses was outstanding."
• "Fantastic staff, both caring and knowledgeable. Always exceeding expectations."
• "Such amazing Doctors. Thanks to this team (especially Dr Hind) My mother is now much better from her condition."
• "The most amazing hospital the surgeons, doctors and nursing staff were so professional and caring."
• "Great team, conscientious, skilled, compassionate."

Cons:

• "The Royal Brompton need some serious due diligence done on the staff members they have employed."
• "Most unpleasant experience to deal with their finest staff who suffers anger and behavioural issues."
• "Shocked with the treatment I received by the second floor staff."
• "Dr de Silva is a racist, should be binned."
• "This week did experience a rude register, this does not impact on the hospital as a whole."
• "Dr De Silva should be kicked out of this hospital, he has no manners, he is a racist."
• "Dr Clague was rude, arrogant and demeaning."

Facilities and Accessibility

Pros:

• "Day unit is the same clean tidy and staff are extremely friendly."
• "The hospital is easy to get to (only minutes away from South Kensington tube station) and the place itself is clean and well kept with free strong wi-fi."
• "Cleanliness is spot on, food has a really good daily choice."
• "The staff are amazing on Rose ward."
• "Cleaning staff very hard working too."
• "Staff are always incredibly friendly and the facilities are very clean and well maintained."
• "Food was of a really good standard."

Cons:

• "Always delayed outpatient appointments for 2 hours, inexperienced doctors."
• "Do not expect the staff to be fluent in English or to be able to understand you on the phone when you do call."
• "What a dump. Operation canceled multiple times. 6 beds in tiny room. Can not swing a cat."
• "Expect that half of the nurses and doctors are foreign and speak very poor English."
• "Only downside is lack of parking, especially when you live 2hrs drive away & don't know the area."
• "Disgusting and absurd behaviour by the catering team at the royal brompton."
• "Toilets out of use. Discharged myself after 4 days."

Communication and Follow-up Care

Pros:

• "Everyone who works at this hospital are always smiling and I thank you all for my stay especially Victoria Ward days and night teams."
• "My follow up appointment 18 months later was first class."
• "They show me my husband everyday on video call and ask me every time for my help."
• "The follow up 'home'care is also first class and any problems only a phone call or email away."
• "Profoundly grateful for a truly amazing team of doctors and nurses in the cardiac clinic."
• "The care and support my son received though a very traumatic few weeks was 110% plus."
• "The care she received was outstanding and she cannot praise enough the attention to patients."